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Date/Time: Thu, 31 Oct 2024 23:44:36 +0000



historical intraday data stuck at yesterday

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[2020-04-22 15:09:00]
User443459 - Posts: 4
I am testing with the free trial, and I read that the intraday data should be refreshed every ten minutes. However, I am stuck on 4/21 and there is already 2 hours the market is open. I went into the documentation and did what was explained, but obviously I am missing something. Any help?
[2020-04-22 18:33:18]
Sierra Chart Engineering - Posts: 104368
What is the symbol of the chart.

Select Edit >> Download Data from End of Chart.

If the bars are filled in, then check that Global Settings >> Data/Trade Service Settings >> Service Settings >> Intraday Download Interval for Non-Real-time Symbols (min) is set as you expect. The lowest it can be set is 20 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-04-22 18:33:28
[2020-04-22 19:05:43]
User443459 - Posts: 4
Thank you for your answer, I had already done that. I found out it was the start time of the session that was set 13.30 because I downloaded the software middle day. By changing start time at 00.00.00 , everything worked well.
[2020-04-23 03:12:34]
Sierra Chart Engineering - Posts: 104368
When you download Sierra Chart it does not have any effect on Session Times. There is another reason why it was set to that. Maybe there was a change in time zone settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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