Support Board
Date/Time: Sat, 05 Jul 2025 15:08:31 +0000
SC Data no available in SC Sub Instance
View Count: 602
| [2020-04-08 17:02:04] |
| User12089 - Posts: 365 |
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The setup: 1. Everything is running on the SAME machine 2. Main SC Instance connected to TransAct. It is launched with Pre-Populated SC Account Details created by TransAct/Infinity themselves - so it uses a separate, automatically created SC Account which is different from my own. I am paying for the TransAct Automatically Created SC account but to TransAct not directly to SC (thats a necessary PRE-condition to use trade through TransAct with SC ...). Allow SC Data is NOT checked in the TransAct SC Connection (there is no point) 3. SC Sub-Instance is launched and logged in MY OWN SC Account, where i am also subscribed for SC Data. The Sub-Instance is connected to the Main SC Instance described in 1. Allow SC Data IS checked in the Sub Instance The problem is i am NOT getting SC data in the Sub Instance, especially Full Order Book Market Depth. All i am getting is the the best ask/bid which is what i am subscribed for from TRansAct by default A) Does the above mean that "Allow SC Data" simply doesn't work in ANY SC Sub Instance? B) Is there any way to subscribe for SC Data for the TransAct Automatically Created SC Account - do not know its logon details - it is automatically created and pre-populated by TransAct |
| [2020-04-14 08:23:36] |
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The problem is i am NOT getting SC data in the Sub Instance, especially Full Order Book Market Depth. All i am getting is the the best ask/bid which is what i am subscribed for from TRansAct by default Yes this does make sense. The data is coming from Transact. 1. Allow SC Data IS checked in the Sub Instance This does not apply to a sub instance.B) Is there any way to subscribe for SC Data for the TransAct Automatically Created SC Account So you want to use the SC Exchange Data Feed with your Transact account when trading with Transact?Really the best thing to do is just to install a completely separate installation of Sierra Chart following the instructions here: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart And then just set it to SC Data-All Services and then you can receive the data from the SC Exchange Data Feed. As far as authorizing the CME data goes, that is a complication even though you have a Transact account because it is part of a separate Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-14 09:12:35
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