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Date/Time: Tue, 16 Sep 2025 21:13:51 +0000



cboe datafeed dosent work

View Count: 611

[2020-04-02 03:45:06]
mtradershwjc - Posts: 1
i have pay the 25usd to active data and 5 for cboe indice, i have restarted my sierra but i can not open products li $CIV or OIV
[2020-04-02 06:13:52]
Sierra Chart Engineering - Posts: 104368
Open a chart or go to the chart for $CIV.

Follow these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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