Support Board
Date/Time: Fri, 01 Nov 2024 00:00:56 +0000
my charts are 15 min behind and I am in credit wtf???
View Count: 903
| [2020-03-02 08:04:56] |
| User849502 - Posts: 328 |
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right what is going on w my SC this morning. you have me on delay of 15min. thank god i am cme direct. and can trade. What is your issue w me. I paid into acct and from what I can see I dont owe you anything. I am really really angry right now. I am going out for a few hours and expect this bloody thing to be giving me real quotes by then. I have NO messages I owe you money. What am I supposed to do??? NOT happy |
| [2020-03-02 08:23:54] |
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All of the deductions against your account balance, are correct. Please be aware that there are also order routing fees, and exchange market data fees deducted. And you have access to all of the transactions: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog https://www.sierrachart.com/UserControlPanel.php?page=OrderFillTransactionLog Your last payment of 42.00 USD put your balance at 10.17 from -31.83. You need to add more credit to your account. Please add about 200 at least to put your account in a safe position for now. Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 08:24:25
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| [2020-03-02 08:27:34] |
| User849502 - Posts: 328 |
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the link you sent me shows me 10 in credit. I don't get where you are seeing I am debit to you. Please send me a screen shot of my acct, as I cannot find anything that show me red NOR am I receiving any messages when I log on that i owe you money
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| [2020-03-02 08:30:56] |
| User849502 - Posts: 328 |
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also I never received a reply to my support questions re what my 42 daneli feed allows me trade. Micros only or eminis too. Also what are the pricing plans as I am giving you way too much money in transaction fees. Is it $400 a month for NO transaction fees, and $100 w the .10cent fees? Why aren't the fees lower for a micro vs an emini? thank you |
| [2020-03-02 21:03:50] |
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Contact the CME and ask them what symbols you have access to for the CME E-mini exchange fee at 40 USD per month. We have to pay .05USD per order fill per contract to TT no matter how much you are trading or what you are trading. And we add .05 to cover connectivity costs. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 21:04:09
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