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Direct MessagesDate/Time: Thu, 16 May 2024 05:07:27 +0000
Post From: my charts are 15 min behind and I am in credit wtf???
| [2020-03-02 08:23:54] |
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All of the deductions against your account balance, are correct. Please be aware that there are also order routing fees, and exchange market data fees deducted. And you have access to all of the transactions: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog https://www.sierrachart.com/UserControlPanel.php?page=OrderFillTransactionLog Your last payment of 42.00 USD put your balance at 10.17 from -31.83. You need to add more credit to your account. Please add about 200 at least to put your account in a safe position for now. Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 08:24:25
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