Support Board
Date/Time: Thu, 31 Oct 2024 23:58:34 +0000
Symbol Display
View Count: 704
| [2020-02-18 14:22:59] |
| User863830 - Posts: 23 |
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Version 2049 Symbol Display Study Change chart to next contract New symbol shows Except old symbol still there, under new |
| [2020-02-18 18:13:06] |
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There were some changes in a recent release to fix an issue related to this. Update to the current Release and let us know if you still have the same problem. You can update using these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-18 18:13:20
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| [2020-02-19 04:12:13] |
| User863830 - Posts: 23 |
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Updated to version 2054. Changed symbols. Still showing artifact of old symbol under new one. |
| [2020-02-19 10:35:17] |
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Remove the symbol drawings that should not be there through Tools >> Manage Chart Drawings Window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-19 11:26:42] |
| User863830 - Posts: 23 |
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This is a change from previous versions that automatically removed the the old symbol. If I have 5 chartbook with 10 charts each that link symbol, and need to rollover to next contract, that is 50 separate procedures needed. Manual procedures. Why should it be more difficult than it used to be? |
| [2020-02-19 11:42:37] |
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You are misunderstanding. There should not be a problem with this and really thinking about this, this is not related to any recent changes either. Our only conclusion is there must be some unusual condition which resulted in a leftover symbol drawing. Once those are removed you should not have any problem going forward. We do not have any other reports of a problem at this time like this with the current versions. And we cannot reproduce this either. There is not a leftover or duplicate drawing when rolling over the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-19 11:43:18
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| [2020-02-19 14:45:35] |
| User863830 - Posts: 23 |
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When I open Tools >> Manage Chart Drawings Window I see a list of OVER 300 entries of the same thing: "Text" | "NQHO" Is there supposed to be that many Symbols stacked up? It probably adds another one every time I change the "Chart Studies" list and apply. |
| [2020-02-19 18:40:37] |
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We are going to be looking this issue over today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-20 10:26:40] |
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We did discover a problem related to this, and it will be resolved in the next release coming out today. It arose due to a performance optimization.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-20 10:26:58
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