Support Board
Date/Time: Tue, 04 Nov 2025 09:25:33 +0000
Sierra don't work with two accounts from Bitmex
View Count: 873
| [2020-02-14 09:33:38] |
| User452429 - Posts: 20 |
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Hello! Can you help me? Sierra don't work with two accounts from Bitmex - any updates near 2-3 hours. Payment - is ok. API - is ok. System is 64bit. Also I've checked then field "Find symbol" is free without any trading symbols and this message: The response for symbol setting was empty, so the symbol settings file was not created. How I can find avalianle symbols? I meant that I don't have this menu: """To open a chart select File >> Find Symbol from the main menu. In the list, select BitMEX >> Get BitMEX Symbols to access the Live data and trading symbols. Or, select BitMEX Testnet >> Get BitMEX Symbols to access the Testnet data and trading symbols.""" What else I need to do? Thanks in advance. |
 Сиерра.png / V - Attached On 2020-02-14 09:33:28 UTC - Size: 53.5 KB - 255 views |
| [2020-02-14 14:46:47] |
| User452429 - Posts: 20 |
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Also one more problem. When I try to open position - Sierra is open Trade Simulation mode on instead real trading. How I can solve this? Thanks |
| [2020-02-14 14:53:50] |
| User452429 - Posts: 20 |
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SC Data - is working all - symbols, etc, but not real trade! Bitmex trading - not working (message - download failed). Version of Sierra 2048-2049. I can't wait long time (I've pay for Sierra account each month). |
| Сиерра.jpg / V - Attached On 2020-02-14 14:53:08 UTC - Size: 89.62 KB - 294 views |
| [2020-02-15 05:06:10] |
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The problem with the File >> Find Symbol window being empty is resolved. Open that window again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-15 11:41:16] |
| User452429 - Posts: 20 |
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I've do this and I can't trade with real money, because Sierra is open Trade Simulation Mode instead real trading. When I try to open real order - Sierra all time open orders with Trade Simulation Mode. I turn it off all the time and still it turns on automatically. Also when I've open Data/Trade Service Setting and open Bitmex Trading Direct - any updates on charts! When I've open SC Data - All Services - I see updates but Sierra all time change real trading to simulation! Date Time Of Last Edit: 2020-02-15 11:46:03
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| Сиерра.jpg / V - Attached On 2020-02-15 11:44:34 UTC - Size: 89.62 KB - 281 views |
| [2020-02-15 11:53:36] |
| User452429 - Posts: 20 |
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I don't know, maybe I can use your online help with teamviewer? Because I see good momnet to open position with BTC, but I can't trade with real money... I have download app for Remote Assistance Support. How can I contact with your specialist? Thanks in advance! Date Time Of Last Edit: 2020-02-15 12:20:02
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| [2020-02-15 13:58:44] |
| User452429 - Posts: 20 |
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One moment: Swap ETH/USD - is working! Wow, but XBT/USD (BTC) - not working. What is the problem? |
| [2020-02-18 17:56:03] |
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You do need to set Sierra Chart to use the BitMex Trading Direct service. Instructions are on this page: BitMEX Trading Service Otherwise, the orders will be simulated. And you also have to disable Trade Simulation Mode: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes And the symbol to use would be XBTUSD-BMEX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-18 17:56:13
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| [2020-02-22 00:11:16] |
| User452429 - Posts: 20 |
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I've downloaded a full version of Sierra and all are working.
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