Support Board
Date/Time: Tue, 04 Nov 2025 14:03:36 +0000
Unable to connect to data feed cyrptocurrency
View Count: 594
| [2020-02-13 20:39:17] |
| User928528 - Posts: 27 |
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I am new to Sierra chart. I followed your instructions to try to connect to Bitmex and download data. I am simply looking to download 1 days worth of intraday data 1-minute bars. I made the following settings (see attached pic) and then hit ok. When I then go to "file >>> connect to data service", it is greyed-out. So I really don't understand what's going on, and why I cannot connect to the data service. Please help. |
 Capture.JPG / V - Attached On 2020-02-13 20:37:49 UTC - Size: 150.22 KB - 272 views |
| [2020-02-14 16:51:50] |
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Therefore you already have the connection. Just open a chart for the BitMex symbol that you want. Complete instructions are here: Cryptocurrency / Bitcoin Data and Trading Services: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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