Support Board
Date/Time: Thu, 31 Oct 2024 23:06:23 +0000
Connecting to data only feed
View Count: 1009
| [2019-08-06 19:07:59] |
| User34124 - Posts: 275 |
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In Dukascopy.. using Feed Sender Comp ID (price feed channel): FEED_DEMO2bXXQT_DEMOFIX TargetCompID: DUKASCOPYFIX Server 1: DEMO-FEED demo-api.dukascopy.com:9443 Gives these kind of errors: Dukascopy FIX Data: Connected to FIX server. | 2019-08-06 20:03:36.029 Dukascopy FIX Data socket (1) | Socket gracefully closed by remote side. | 2019-08-06 20:03:36.056 Dukascopy FIX Data: Socket connection was closed without any logout messages sent or received. | 2019-08-06 20:03:36.056 Dukascopy FIX Data socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-08-06 20:03:36.056 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-06 20:03:36.056 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-06 20:03:36.056 Dukascopy FIX Data socket (1) | Closed. | 2019-08-06 20:03:36.056 Dukascopy | Disconnected. | 2019-08-06 20:03:36.066 Disconnected from Dukascopy. | 2019-08-06 20:03:36.066 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-06 20:03:36.066 Please tell me if there is anything different I need to get off them |
| [2019-08-07 09:19:10] |
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This is not a data feed that we normally provide technical support for. Any help with this would be a chargeable at rate of 65USD per hour. But our time is quite limited. We really do not want to get involved in this. So we have to decline this. Longer term we will look at supporting Dukascopy in a centralized way and not direct end-user connections. At this time we definitively cannot help with this. We have no choice but to decline this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-07 09:20:54
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| [2019-08-07 09:41:32] |
| User34124 - Posts: 275 |
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That's no problem. I can keep trying using Dukascopy support, would just be handy to know that Sierra is still compatible with their Data feed as a service
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| [2019-08-07 10:14:31] |
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One of the things to be aware of is there could be have been changes on the Dukascopy side that are not implemented. So you could be spending time and in the end run into an unresolvable problem. Probably not because market data support is very straightforward. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-07 10:37:01] |
| User34124 - Posts: 275 |
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Thanks, I have managed to get as far as sending logon requests via Sierra, and their API specialist feeding back to me. Essentially there is no SSL encryption when trying to connect, error being given is 07.08.2019 09:46:59.737: Socket (/2.25.99.171:64759): javax.net.ssl.SSLHandshakeException: SSL handshake failed. So I understand if this data service cannot be supported, it is just best to have it clarified for future use. |
| [2019-08-07 10:43:32] |
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This is not a problem for us to add TLS support for Dukascopy. We will do that. This will be out in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-07 10:43:42
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