Login Page - Create Account

Support Board


Date/Time: Sun, 06 Jul 2025 18:53:17 +0000



Currency USD not allowed

View Count: 703

[2019-06-07 05:31:01]
arruga - Posts: 253
Hi
I have placed orders with no problems.
I can see the open orders on my chart.
Now I'm getting this message:

Entry Time  Last Activity Time  Symbol  Status  Internal Order ID  Order Type  Buy/Sell  Open/Close  Order Quantity  Price  Price 2  Filled Quantity  Average Fill Price  Parent Internal Order ID  Time in Force  Good Till DateTime  Service Order ID  Trade Account  Link ID  OCO ID  LastOrderActionSource  Client Order ID  Exchange Order ID  Text Tag  TrailOrderOffset  TrailOrderStepAmount
2019-06-07 15:01:28  2019-06-07 15:01:28  SPY-CFD-SMART-USD   Error  2252  Stop  Sell  Close  200  276.42999  0.00000  0  0.00000  0  Good till Canceled    1738  U7448814  0  0  New order rejected - Error validating request:-'bK' : cause - Currency USD is not allowed        0.00000  0.00000

Please advise
thanks
a
[2019-06-07 14:24:33]
Sierra Chart Engineering - Posts: 104368
Maybe you just need to remove -USD from the symbol. However, you need to do that consistently everywhere that particular CFD symbol is used and then reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

Otherwise, ask Interactive Brokers about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-06-07 14:25:08

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account