Support Board
Date/Time: Sun, 06 Jul 2025 14:39:47 +0000
SC crashes when loading chartbook from old PC on new PC
View Count: 707
| [2019-03-25 18:03:26] |
| WarEagle - Posts: 73 |
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I recently bought a new pc and installed Sierra on it. I moved all of my config files, Data folder and ACS_Source folder over. When I try to open a chartbook that was created on the old pc the program will begin to open charts and then crashes. The charts contain custom indicators that I wrote. On the old pc these work with no problems and I can open a new chart and apply the custom indicators with no issues on the new pc. Only trying to open pre-existing chartbooks from the old pc causes the crash. I need to be able to open these chartbooks because they have a lot of drawings that are copied between charts that I use in my current analysis. I have also tried rolling back the new install to the same version of SC that was on the old pc (1850) but the same thing happens. I am able to open old chartbooks that do not include these custom indicators without a crash. Thanks |
| [2019-03-25 18:29:26] |
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Run Sierra Chart in Safe Mode to see if that resolves the problem: Sierra Chart - Software Login Instructions: Using Safe Mode If it resolves it, the issue is with the custom studies. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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