Support Board
Date/Time: Fri, 16 May 2025 13:49:43 +0000
lost all CHT files but one
View Count: 1411
| [2018-08-31 02:46:56] |
| User867668 - Posts: 7 |
|
Hi: I had a DLL cpu exception error. I closed the platform and brought it back up again. I had about 10 CHT files, now I have one. Is there some place you make any kind of backup of charts in case someone has a crash like a blue screen of death etc. Right now all my charts except one are MIA. Thanks: Joe |
| [2018-08-31 04:07:47] |
| |
|
Yes. Refer to this section here: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-08-31 16:24:25] |
| User867668 - Posts: 7 |
|
The only chart there was 8/8/18 Nothing for the last 4-5 days. Now What. Is there a force backup buttons so this doesn't happen again. Joe |
| [2018-08-31 16:41:00] |
| |
|
A backup is made every time you save a Chartbook. There is not a need to do them more often. So this would mean you did not save a Chartbook for the last 4 to 5 days. . I had about 10 CHT files, now I have one.
Also, for a Chartbook to actually just not even be listed in File >> Open Chartbook means some kind of a problem with the storage on your system. That really is very unusual.We recommend running a backup of the Sierra Chart folder periodically. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-31 16:41:41
|
| [2018-08-31 17:01:48] |
| User867668 - Posts: 7 |
|
OK I just made a backup of the entire Folder. Thanks: Joe |
To post a message in this thread, you need to log in with your Sierra Chart account: