Support Board
Date/Time: Fri, 01 Nov 2024 00:38:43 +0000
trouble with executions
View Count: 792
| [2018-04-26 14:59:24] |
| User40526 - Posts: 166 |
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I am using SC with data provided by CTS T4. Today I am having a serious problem in that, when I place a trade on SC it disconnects from my data feed. I am then unable to manage a position. When SC reconnects seconds later I try to flatten and get a message that I don't have a position. I then check my trades in the trade activity log and it shows I have open positions. I am having to call the firm I am trading with and ask them to check positions for me. I have stopped trading after this happened 2 times this morning, but my trade activity log shows 1 unmatched fill and one open position. Please help! I just remembered I downloaded the new version 1733 early this morning. |
| [2018-04-26 15:43:09] |
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We are going to contact CTS about this today. And make sure they get it resolved. We will let them know this is a serious and unacceptable issue. We are going to request your Message Log in order to get the necessary details that CTS will require. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-26 15:43:34
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| [2018-04-26 22:05:43] |
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Can you tell us the approximate time and time zone this disconnection occurred at. If there were multiple disconnections just about the time of one of them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-26 23:39:09] |
| User40526 - Posts: 166 |
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USA CENTRAL TIME 09:37:27.418 I assume I shouldn't trade until you tell me this is resolved. |
| [2018-04-26 23:39:56] |
| User40526 - Posts: 166 |
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did you get the message log I sent earlier?
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| [2018-04-27 00:06:04] |
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Yes we have the message log: CTS FIX socket (104) | Socket gracefully closed by remote side. | 2018-04-26 09:38:13
CTS FIX socket (104) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-04-26 09:38:13 * CTS FIX socket (104) | Initiating close of socket by core. | 2018-04-26 09:38:13 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2018-04-26 09:38:13 CTS FIX socket (104) | Socket send error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-04-26 09:38:13 We have everything needed to follow up with CTS on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-27 00:06:14
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| [2018-04-27 23:28:15] |
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We have heard from CTS on this. And we have a question. Can you tell us how you are connecting to the Internet? Are there any wireless connections involved including a wireless network access point at your location.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-27 23:28:33
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| [2018-04-28 00:06:19] |
| User40526 - Posts: 166 |
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I am direct connected to the desktop trading computer with a Netgear AC1600 router that also provides wireless to a laptop. I do not trade on a wireless connection.
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