Support Board
Date/Time: Sat, 10 May 2025 12:41:24 +0000
Trading Chart DOM frozen
View Count: 821
| [2018-03-08 14:17:27] |
| User0123 - Posts: 36 |
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Hi, I've configured my chart DOMs to display the full bid/offer stack in the buy/sell columns but they seem to be frozen across all the products I'm following right now. I see a live bid size / ask size for the current price, but the rest of the bid / offer stack is stale data. Here is a screenshot showing what I see: http://www.sierrachart.com/image.php?Image=1520518131237.png Any idea what's wrong here? Again I'm seeing the same thing on all my DOMs. Thanks |
| [2018-03-08 14:22:10] |
| User0123 - Posts: 36 |
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When I closed Sierra Chart and restarted, everything seemed normal again, but this has happened a few times lately and I'd prefer not to have to close and restart everything during the trading day
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| [2018-03-08 14:24:27] |
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We were going to say to reconnect the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers There definitely is no need to restart. We see you are using the Sierra Chart Exchange Data Feed. We have never seen a problem like this. We are not seeing it ourselves. At this time not sure why this would be happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-08 14:26:44] |
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Make sure you are not using the low bandwidth option: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#LowBandwidthOption But if you were, you would not see any market depth. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-03-09 11:25:45] |
| User0123 - Posts: 36 |
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Just to follow up, since my last restart I have not seen a reoccurrence of this problem. If I do, I will post here again.
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