Support Board
Date/Time: Sat, 10 May 2025 19:48:08 +0000
On my trial account and my ESH18 charts are frozen and not moving
View Count: 732
| [2018-02-21 22:47:30] |
| User716017 - Posts: 1 |
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Reading Internal Order ID file. | 2018-02-21 08:09:57 Reading Trade Orders file. | 2018-02-21 08:09:57 Reading Trade Positions file. | 2018-02-21 08:09:57 Listening on UDP port 22904. | 2018-02-21 08:09:57 Software version: 1697 | 2018-02-21 08:09:57 Usage end date: 2018-03-01 | 2018-02-21 08:09:57 Enabled for: Advanced Features. | 2018-02-21 08:09:57 Enabled for: Advanced Features 2. | 2018-02-21 08:09:57 Enabled for: Sierra Chart Historical Data Service. | 2018-02-21 08:09:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-02-21 08:09:57 Current selected Data/Trading service: SC Data - All Services | 2018-02-21 08:09:57 Chart Update Interval: 500 | 2018-02-21 08:09:57 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-02-21 08:09:57 2018-02-21 08:10:02 Local computer time | 2018-02-21 08:09:57 2018-02-21 14:10:02 Local computer time in UTC | 2018-02-21 08:09:57 2018-02-21 08:10:02 Local computer time in SC Time Zone | 2018-02-21 08:09:57 2018-02-21 14:10:05 Server time in UTC | 2018-02-21 08:09:57 Local computer UTC time and Server UTC time difference: 4 seconds. | 2018-02-21 08:09:57 Program path: C:\SierraChart\ | 2018-02-21 08:09:57 Data Files path: C:\SierraChart\Data\ | 2018-02-21 08:09:57 OS Version Number: 10.0 | 2018-02-21 08:09:57 Locale Setting: C | 2018-02-21 08:09:57 Checking for new symbol settings for service code scdataallservices | 2018-02-21 08:09:57 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-02-21 08:09:57 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-02-21 08:09:57 Received 5 login tokens. | 2018-02-21 08:10:03 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-02-21 08:10:04 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-02-21 08:10:04 Requesting symbol settings for service code scdataallservices. Overwrite = on. | 2018-02-21 08:10:08 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-02-21 08:10:10 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-02-21 08:10:10 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-02-21 08:10:10 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-21 08:10:10 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-02-21 08:10:10 Symbol settings received. | 2018-02-21 08:10:12 Processed 5594 symbol settings. | 2018-02-21 08:10:12 SC Data - All Services | Connected to data server. | 2018-02-21 08:10:13 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-02-21 08:10:17 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-02-21 08:10:17 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-02-21 08:10:17 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-21 08:10:17 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-02-21 08:10:17 ESH18 1 Min #2 | Reloading chart. | 2018-02-21 08:10:57 ESH18 5 Min #1 | Reloading chart. | 2018-02-21 08:10:57 ESH18 15 Min #3 | Reloading chart. | 2018-02-21 08:10:57 TICK-NYSE 1 Min #4 | Reloading chart. | 2018-02-21 08:10:57 NISS-SP 1 Min #5 | Reloading chart. | 2018-02-21 08:10:57 ESH18 30 Min #6 | Reloading chart. | 2018-02-21 08:10:57 ESH18 60 Min #7 | Reloading chart. | 2018-02-21 08:10:57 SC Data - All Services | Starting real-time market data updates for: ESH18. ID: 1 | 2018-02-21 08:11:00 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESH18 | 2018-02-21 08:11:00 SC Data - All Services | Requesting security definition data for: ESH18. ID: 1 | 2018-02-21 08:11:00 Intraday data recording state for symbol ESH18 is set to download 'Pending'. | 2018-02-21 08:11:00 Delaying start of download for ESH18 | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 2 | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 2 | 2018-02-21 08:11:00 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-SP. ID: 3 | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Requesting security definition data for: NISS-SP. ID: 3 | 2018-02-21 08:11:00 Intraday data recording state for symbol NISS-SP is set to download 'Pending'. | 2018-02-21 08:11:00 DTC Client socket (6) | Creating socket. | 2018-02-21 08:11:00 DTC Client socket (6) | Connecting to IP: 192.81.56.146. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Connected to server. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Starting socket receive thread. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Sending Encoding Request to server | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Sending logon request message. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Received logon response. | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Successfully connected. | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Trading is not supported. | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-SP | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2018-02-21 08:11:05 HD Request # 2 | Downloading Intraday chart data for ESH18 to the file ESH18.scid. Service: cme | 2018-02-21 08:11:05 HD Request # 2 | Download start date-time: 2018-02-20 08:38:57.000 | 2018-02-21 08:11:05 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Received security definition for symbol NISS-SP | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2018-02-21 08:11:05 Socket (8) | Creating socket. | 2018-02-21 08:11:05 Socket (8) | Connecting to IP: 8.18.161.133. | 2018-02-21 08:11:05 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-02-21 08:11:05 HD Request # 2 | Sending historical data logon request message. | 2018-02-21 08:11:05 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-02-20 08:38:57. Record interval: 0. Symbol: ESH18 | 2018-02-21 08:11:05 HD Request # 2 | Decompressing data. | 2018-02-21 08:11:05 HD Request # 2 | Receiving Intraday data for ESH18 starting at 2018-02-20 08:38:57 | 2018-02-21 08:11:05 HD Request # 2 | Timestamp of first Intraday data file record written: 2018-02-20 08:38:58 | 2018-02-21 08:11:05 Socket (8) | 32 bytes remaining in receive buffer when socket closed. | 2018-02-21 08:12:07 Socket (8) | Initiating close of socket by core. | 2018-02-21 08:12:07 Socket (8) | Shutdown started. Waiting for graceful close. | 2018-02-21 08:12:07 Historical data download thread signaled to stop. | 2018-02-21 08:12:07 Socket (8) | Socket gracefully closed by remote side. | 2018-02-21 08:12:07 Socket (8) | Closed. | 2018-02-21 08:12:07 HD Request # 2 | Received 521838 records from 2018-02-20 08:38:57 to 2018-02-21 08:01:09 (23.4 hours) and wrote 521816 records for ESH18 | 2018-02-21 08:12:07 HD Request # 2 | Completion time: 1m 4s | 2018-02-21 08:12:07 HD Request # 2 | Intraday data download complete for ESH18. Unique request ID: 1 | 2018-02-21 08:12:07 Removed historical data download ID 1 | 2018-02-21 08:12:07 Real-time Intraday chart data file updates started for ESH18 | 2018-02-21 08:12:07 Intraday chart data file opened for ESH18 | 2018-02-21 08:12:07 HD Request # 3 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2018-02-21 08:12:07 HD Request # 3 | Download start date-time: 2018-02-20 08:53:10.000 | 2018-02-21 08:12:07 HD Request # 3 | Using server: ds4.sierracharts.com port 10150 | 2018-02-21 08:12:07 Socket (10) | Creating socket. | 2018-02-21 08:12:11 Socket (10) | Connecting to IP: 192.81.56.146. | 2018-02-21 08:12:11 HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-02-21 08:12:11 HD Request # 3 | Sending historical data logon request message. | 2018-02-21 08:12:11 HD Request # 3 | Requesting Intraday data. Start date-time: 2018-02-20 08:53:10. Record interval: 0. Symbol: TICK-NYSE | 2018-02-21 08:12:11 HD Request # 3 | Decompressing data. | 2018-02-21 08:12:11 HD Request # 3 | Receiving Intraday data for TICK-NYSE starting at 2018-02-20 08:53:10 | 2018-02-21 08:12:11 HD Request # 3 | Timestamp of first Intraday data file record written: 2018-02-20 08:53:11 | 2018-02-21 08:12:11 Socket (10) | Initiating close of socket by core. | 2018-02-21 08:12:12 Socket (10) | Shutdown started. Waiting for graceful close. | 2018-02-21 08:12:12 Historical data download thread signaled to stop. | 2018-02-21 08:12:12 HD Request # 3 | Received 50329 records from 2018-02-20 08:53:10 to 2018-02-21 08:12:14 (23.3 hours) and wrote 50328 records for TICK-NYSE | 2018-02-21 08:12:12 Added 1 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2018-02-21 08:12:12 HD Request # 3 | Completion time: 2s | 2018-02-21 08:12:12 HD Request # 3 | Intraday data download complete for TICK-NYSE. Unique request ID: 2 | 2018-02-21 08:12:12 Removed historical data download ID 2 | 2018-02-21 08:12:12 Real-time Intraday chart data file updates started for TICK-NYSE | 2018-02-21 08:12:12 Intraday chart data file opened for TICK-NYSE | 2018-02-21 08:12:12 HD Request # 4 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2018-02-21 08:12:12 HD Request # 4 | Download start date-time: 2018-02-20 08:53:10.000 | 2018-02-21 08:12:12 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2018-02-21 08:12:12 Socket (10) | Socket gracefully closed by remote side. | 2018-02-21 08:12:12 Socket (10) | Closed. | 2018-02-21 08:12:12 Socket (11) | Creating socket. | 2018-02-21 08:12:12 Socket (11) | Connecting to IP: 65.182.172.42. | 2018-02-21 08:12:12 HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-02-21 08:12:12 HD Request # 4 | Sending historical data logon request message. | 2018-02-21 08:12:12 HD Request # 4 | Requesting Intraday data. Start date-time: 2018-02-20 08:53:10. Record interval: 0. Symbol: NISS-SP | 2018-02-21 08:12:12 HD Request # 4 | Decompressing data. | 2018-02-21 08:12:12 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid | 2018-02-21 08:12:12 HD Request # 4 | Receiving Intraday data for NISS-SP starting at 2018-02-20 08:53:10 | 2018-02-21 08:12:12 HD Request # 4 | Timestamp of first Intraday data file record written: 2018-02-20 08:53:11 | 2018-02-21 08:12:12 Socket (11) | Initiating close of socket by core. | 2018-02-21 08:12:14 Socket (11) | Shutdown started. Waiting for graceful close. | 2018-02-21 08:12:14 Historical data download thread signaled to stop. | 2018-02-21 08:12:14 HD Request # 4 | Received 50330 records from 2018-02-20 08:53:10 to 2018-02-21 08:12:15 (23.3 hours) and wrote 50329 records for NISS-SP | 2018-02-21 08:12:14 Added 2 Time and Sales records to Intraday data file for NISS-SP after download. | 2018-02-21 08:12:14 HD Request # 4 | Completion time: 1s | 2018-02-21 08:12:14 HD Request # 4 | Intraday data download complete for NISS-SP. Unique request ID: 3 | 2018-02-21 08:12:14 Removed historical data download ID 3 | 2018-02-21 08:12:14 Real-time Intraday chart data file updates started for NISS-SP | 2018-02-21 08:12:14 Intraday chart data file opened for NISS-SP | 2018-02-21 08:12:14 Socket (11) | Socket gracefully closed by remote side. | 2018-02-21 08:12:14 Socket (11) | Closed. | 2018-02-21 08:12:14 Opened cached Intraday file: C:\SierraChart\Data\NISS-SP.scid | 2018-02-21 08:12:16 TICK-NYSE [M] 1 Min #4 | Reloading chart. | 2018-02-21 08:14:30 NISS-SP [M] 1 Min #5 | Reloading chart. | 2018-02-21 08:14:46 ESH18 5 Min #1 | Reloading chart. | 2018-02-21 08:15:16 ESH18 15 Min #3 | Reloading chart. | 2018-02-21 08:15:25 Hi, I am new on using Sierra Chart, I have created my chartbook with many time frames with the ESH18, and also two more charts of the TICK-NYSE and the NISS-SP. My problem is that since I am connected (displaying the green area on all of my charts), just the charts of the TICK-NYSE and the NISS-SP are working on real time, but the other ones (the ESH18) are nos moving and receiving any data, they are frozen. I the chart images as an example of how the TICK-NYSE and the NISS-SP are moving despite the ESH18 that are not moving: http://www.sierrachart.com/image.php?Image=1519224046120.png http://www.sierrachart.com/image.php?Image=1519224095568.png http://www.sierrachart.com/image.php?Image=1519224124197.png http://www.sierrachart.com/image.php?Image=151922414991.png http://www.sierrachart.com/image.php?Image=1519224167852.png http://www.sierrachart.com/image.php?Image=1519224192714.png http://www.sierrachart.com/image.php?Image=1519224214938.png What can I do? Thanks in advance. Best, Juan |
| [2018-02-21 23:05:37] |
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Why is it you are asking this question again? You were already answered here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1519224487356#ViewTicket You were referred to this page: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php We can assure you, we are not going to say anything more. Read that page and take as much time as you need to because we will not repeat what is on that page. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-21 23:10:48
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