Support Board
Date/Time: Sat, 10 May 2025 20:33:28 +0000
Post From: On my trial account and my ESH18 charts are frozen and not moving
| [2018-02-21 22:47:30] |
| User716017 - Posts: 1 |
|
Reading Internal Order ID file. | 2018-02-21 08:09:57 Reading Trade Orders file. | 2018-02-21 08:09:57 Reading Trade Positions file. | 2018-02-21 08:09:57 Listening on UDP port 22904. | 2018-02-21 08:09:57 Software version: 1697 | 2018-02-21 08:09:57 Usage end date: 2018-03-01 | 2018-02-21 08:09:57 Enabled for: Advanced Features. | 2018-02-21 08:09:57 Enabled for: Advanced Features 2. | 2018-02-21 08:09:57 Enabled for: Sierra Chart Historical Data Service. | 2018-02-21 08:09:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-02-21 08:09:57 Current selected Data/Trading service: SC Data - All Services | 2018-02-21 08:09:57 Chart Update Interval: 500 | 2018-02-21 08:09:57 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-02-21 08:09:57 2018-02-21 08:10:02 Local computer time | 2018-02-21 08:09:57 2018-02-21 14:10:02 Local computer time in UTC | 2018-02-21 08:09:57 2018-02-21 08:10:02 Local computer time in SC Time Zone | 2018-02-21 08:09:57 2018-02-21 14:10:05 Server time in UTC | 2018-02-21 08:09:57 Local computer UTC time and Server UTC time difference: 4 seconds. | 2018-02-21 08:09:57 Program path: C:\SierraChart\ | 2018-02-21 08:09:57 Data Files path: C:\SierraChart\Data\ | 2018-02-21 08:09:57 OS Version Number: 10.0 | 2018-02-21 08:09:57 Locale Setting: C | 2018-02-21 08:09:57 Checking for new symbol settings for service code scdataallservices | 2018-02-21 08:09:57 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-02-21 08:09:57 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-02-21 08:09:57 Received 5 login tokens. | 2018-02-21 08:10:03 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-02-21 08:10:04 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-02-21 08:10:04 Requesting symbol settings for service code scdataallservices. Overwrite = on. | 2018-02-21 08:10:08 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-02-21 08:10:09 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-02-21 08:10:10 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-02-21 08:10:10 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-02-21 08:10:10 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-21 08:10:10 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-02-21 08:10:10 Symbol settings received. | 2018-02-21 08:10:12 Processed 5594 symbol settings. | 2018-02-21 08:10:12 SC Data - All Services | Connected to data server. | 2018-02-21 08:10:13 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-02-21 08:10:17 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-02-21 08:10:17 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-02-21 08:10:17 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-21 08:10:17 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-02-21 08:10:17 ESH18 1 Min #2 | Reloading chart. | 2018-02-21 08:10:57 ESH18 5 Min #1 | Reloading chart. | 2018-02-21 08:10:57 ESH18 15 Min #3 | Reloading chart. | 2018-02-21 08:10:57 TICK-NYSE 1 Min #4 | Reloading chart. | 2018-02-21 08:10:57 NISS-SP 1 Min #5 | Reloading chart. | 2018-02-21 08:10:57 ESH18 30 Min #6 | Reloading chart. | 2018-02-21 08:10:57 ESH18 60 Min #7 | Reloading chart. | 2018-02-21 08:10:57 SC Data - All Services | Starting real-time market data updates for: ESH18. ID: 1 | 2018-02-21 08:11:00 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESH18 | 2018-02-21 08:11:00 SC Data - All Services | Requesting security definition data for: ESH18. ID: 1 | 2018-02-21 08:11:00 Intraday data recording state for symbol ESH18 is set to download 'Pending'. | 2018-02-21 08:11:00 Delaying start of download for ESH18 | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 2 | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 2 | 2018-02-21 08:11:00 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-SP. ID: 3 | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Requesting security definition data for: NISS-SP. ID: 3 | 2018-02-21 08:11:00 Intraday data recording state for symbol NISS-SP is set to download 'Pending'. | 2018-02-21 08:11:00 DTC Client socket (6) | Creating socket. | 2018-02-21 08:11:00 DTC Client socket (6) | Connecting to IP: 192.81.56.146. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Connected to server. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Starting socket receive thread. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Sending Encoding Request to server | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Sending logon request message. | 2018-02-21 08:11:00 SC DTC Data with Market Depth | Received logon response. | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Successfully connected. | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Trading is not supported. | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-SP | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2018-02-21 08:11:05 HD Request # 2 | Downloading Intraday chart data for ESH18 to the file ESH18.scid. Service: cme | 2018-02-21 08:11:05 HD Request # 2 | Download start date-time: 2018-02-20 08:38:57.000 | 2018-02-21 08:11:05 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Received security definition for symbol NISS-SP | 2018-02-21 08:11:05 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2018-02-21 08:11:05 Socket (8) | Creating socket. | 2018-02-21 08:11:05 Socket (8) | Connecting to IP: 8.18.161.133. | 2018-02-21 08:11:05 HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-02-21 08:11:05 HD Request # 2 | Sending historical data logon request message. | 2018-02-21 08:11:05 HD Request # 2 | Requesting Intraday data. Start date-time: 2018-02-20 08:38:57. Record interval: 0. Symbol: ESH18 | 2018-02-21 08:11:05 HD Request # 2 | Decompressing data. | 2018-02-21 08:11:05 HD Request # 2 | Receiving Intraday data for ESH18 starting at 2018-02-20 08:38:57 | 2018-02-21 08:11:05 HD Request # 2 | Timestamp of first Intraday data file record written: 2018-02-20 08:38:58 | 2018-02-21 08:11:05 Socket (8) | 32 bytes remaining in receive buffer when socket closed. | 2018-02-21 08:12:07 Socket (8) | Initiating close of socket by core. | 2018-02-21 08:12:07 Socket (8) | Shutdown started. Waiting for graceful close. | 2018-02-21 08:12:07 Historical data download thread signaled to stop. | 2018-02-21 08:12:07 Socket (8) | Socket gracefully closed by remote side. | 2018-02-21 08:12:07 Socket (8) | Closed. | 2018-02-21 08:12:07 HD Request # 2 | Received 521838 records from 2018-02-20 08:38:57 to 2018-02-21 08:01:09 (23.4 hours) and wrote 521816 records for ESH18 | 2018-02-21 08:12:07 HD Request # 2 | Completion time: 1m 4s | 2018-02-21 08:12:07 HD Request # 2 | Intraday data download complete for ESH18. Unique request ID: 1 | 2018-02-21 08:12:07 Removed historical data download ID 1 | 2018-02-21 08:12:07 Real-time Intraday chart data file updates started for ESH18 | 2018-02-21 08:12:07 Intraday chart data file opened for ESH18 | 2018-02-21 08:12:07 HD Request # 3 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2018-02-21 08:12:07 HD Request # 3 | Download start date-time: 2018-02-20 08:53:10.000 | 2018-02-21 08:12:07 HD Request # 3 | Using server: ds4.sierracharts.com port 10150 | 2018-02-21 08:12:07 Socket (10) | Creating socket. | 2018-02-21 08:12:11 Socket (10) | Connecting to IP: 192.81.56.146. | 2018-02-21 08:12:11 HD Request # 3 | Setting DTC encoding to Binary VLS | 2018-02-21 08:12:11 HD Request # 3 | Sending historical data logon request message. | 2018-02-21 08:12:11 HD Request # 3 | Requesting Intraday data. Start date-time: 2018-02-20 08:53:10. Record interval: 0. Symbol: TICK-NYSE | 2018-02-21 08:12:11 HD Request # 3 | Decompressing data. | 2018-02-21 08:12:11 HD Request # 3 | Receiving Intraday data for TICK-NYSE starting at 2018-02-20 08:53:10 | 2018-02-21 08:12:11 HD Request # 3 | Timestamp of first Intraday data file record written: 2018-02-20 08:53:11 | 2018-02-21 08:12:11 Socket (10) | Initiating close of socket by core. | 2018-02-21 08:12:12 Socket (10) | Shutdown started. Waiting for graceful close. | 2018-02-21 08:12:12 Historical data download thread signaled to stop. | 2018-02-21 08:12:12 HD Request # 3 | Received 50329 records from 2018-02-20 08:53:10 to 2018-02-21 08:12:14 (23.3 hours) and wrote 50328 records for TICK-NYSE | 2018-02-21 08:12:12 Added 1 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2018-02-21 08:12:12 HD Request # 3 | Completion time: 2s | 2018-02-21 08:12:12 HD Request # 3 | Intraday data download complete for TICK-NYSE. Unique request ID: 2 | 2018-02-21 08:12:12 Removed historical data download ID 2 | 2018-02-21 08:12:12 Real-time Intraday chart data file updates started for TICK-NYSE | 2018-02-21 08:12:12 Intraday chart data file opened for TICK-NYSE | 2018-02-21 08:12:12 HD Request # 4 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2018-02-21 08:12:12 HD Request # 4 | Download start date-time: 2018-02-20 08:53:10.000 | 2018-02-21 08:12:12 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2018-02-21 08:12:12 Socket (10) | Socket gracefully closed by remote side. | 2018-02-21 08:12:12 Socket (10) | Closed. | 2018-02-21 08:12:12 Socket (11) | Creating socket. | 2018-02-21 08:12:12 Socket (11) | Connecting to IP: 65.182.172.42. | 2018-02-21 08:12:12 HD Request # 4 | Setting DTC encoding to Binary VLS | 2018-02-21 08:12:12 HD Request # 4 | Sending historical data logon request message. | 2018-02-21 08:12:12 HD Request # 4 | Requesting Intraday data. Start date-time: 2018-02-20 08:53:10. Record interval: 0. Symbol: NISS-SP | 2018-02-21 08:12:12 HD Request # 4 | Decompressing data. | 2018-02-21 08:12:12 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid | 2018-02-21 08:12:12 HD Request # 4 | Receiving Intraday data for NISS-SP starting at 2018-02-20 08:53:10 | 2018-02-21 08:12:12 HD Request # 4 | Timestamp of first Intraday data file record written: 2018-02-20 08:53:11 | 2018-02-21 08:12:12 Socket (11) | Initiating close of socket by core. | 2018-02-21 08:12:14 Socket (11) | Shutdown started. Waiting for graceful close. | 2018-02-21 08:12:14 Historical data download thread signaled to stop. | 2018-02-21 08:12:14 HD Request # 4 | Received 50330 records from 2018-02-20 08:53:10 to 2018-02-21 08:12:15 (23.3 hours) and wrote 50329 records for NISS-SP | 2018-02-21 08:12:14 Added 2 Time and Sales records to Intraday data file for NISS-SP after download. | 2018-02-21 08:12:14 HD Request # 4 | Completion time: 1s | 2018-02-21 08:12:14 HD Request # 4 | Intraday data download complete for NISS-SP. Unique request ID: 3 | 2018-02-21 08:12:14 Removed historical data download ID 3 | 2018-02-21 08:12:14 Real-time Intraday chart data file updates started for NISS-SP | 2018-02-21 08:12:14 Intraday chart data file opened for NISS-SP | 2018-02-21 08:12:14 Socket (11) | Socket gracefully closed by remote side. | 2018-02-21 08:12:14 Socket (11) | Closed. | 2018-02-21 08:12:14 Opened cached Intraday file: C:\SierraChart\Data\NISS-SP.scid | 2018-02-21 08:12:16 TICK-NYSE [M] 1 Min #4 | Reloading chart. | 2018-02-21 08:14:30 NISS-SP [M] 1 Min #5 | Reloading chart. | 2018-02-21 08:14:46 ESH18 5 Min #1 | Reloading chart. | 2018-02-21 08:15:16 ESH18 15 Min #3 | Reloading chart. | 2018-02-21 08:15:25 Hi, I am new on using Sierra Chart, I have created my chartbook with many time frames with the ESH18, and also two more charts of the TICK-NYSE and the NISS-SP. My problem is that since I am connected (displaying the green area on all of my charts), just the charts of the TICK-NYSE and the NISS-SP are working on real time, but the other ones (the ESH18) are nos moving and receiving any data, they are frozen. I the chart images as an example of how the TICK-NYSE and the NISS-SP are moving despite the ESH18 that are not moving: http://www.sierrachart.com/image.php?Image=1519224046120.png http://www.sierrachart.com/image.php?Image=1519224095568.png http://www.sierrachart.com/image.php?Image=1519224124197.png http://www.sierrachart.com/image.php?Image=151922414991.png http://www.sierrachart.com/image.php?Image=1519224167852.png http://www.sierrachart.com/image.php?Image=1519224192714.png http://www.sierrachart.com/image.php?Image=1519224214938.png What can I do? Thanks in advance. Best, Juan |