Support Board
Date/Time: Sun, 11 May 2025 21:21:42 +0000
Charts not short correct data
View Count: 1255
| [2018-01-05 18:44:42] |
| User276793 - Posts: 56 |
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HI I have several friends using Searra charts and other charting platforms and it would seem that my data is not coming out the same as theirs. An example of this was on NAT GAS inventory when price showed the move on the 7:29 candle ( Pacific) not the 7:30 candle. Looking closer there are many discrepancies like this. i will include screen prints so you can see the difference. It seams small but it makes a world of deference in my trading. thanks |
 friend chart Nat gas 2018 01 04 inventory candle looks diffe.png / V - Attached On 2018-01-05 18:41:51 UTC - Size: 31.17 KB - 347 views friend chart Nat gas 2018 01 04 inventory.PNG / V - Attached On 2018-01-05 18:42:06 UTC - Size: 215.67 KB - 306 views My chart 1 min nat gas inventory.PNG / V - Attached On 2018-01-05 18:42:11 UTC - Size: 48.23 KB - 313 views My chart Nat gas 2018 01 14 729 am pacific.PNG / V - Attached On 2018-01-05 18:42:17 UTC - Size: 25.04 KB - 318 views Attachment Deleted. |
| [2018-01-05 19:07:52] |
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We see you are using Interactive Brokers. Refer to: Interactive Brokers Trading Service: Interactive Brokers Market Data Problems You will need to use the Sierra Chart Exchange Data Feed for good accurate data. Here is the information for this data feed and instructions: Sierra Chart Exchange Data Feed Also when posting an image of a chart we will only accept this method here and no other: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-05 19:08:29
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| [2018-01-06 02:10:04] |
| User276793 - Posts: 56 |
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Hi and thanks for the reply. I don't believe it the the data feed as all my friends are also using Interactive brokers and that date feed. and it works fine. I am switched from esignal to sierra charts for the reason of just using IB data and not paying for 3rd party data like a esignal. It is something else. Have you had anyone else with this issue? |
| [2018-01-06 02:32:57] |
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First, we do not know what the precise issue is because that was not clearly communicated. We are not going to struggle to look at a chart image and try to figure that out. You need to communicate that in such way, that we will recognize it in 10 seconds. If you want to post a chart image we will only accept that if you follow the method here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image But in the case of Interactive Brokers, this is really beside the point. There is this section on the interactive Brokers page titled Market Data Problems which we linked to above: Interactive Brokers Trading Service: Interactive Brokers Market Data Problems What does that tell you? Also refer to help topic 43: http://www.sierrachart.com/index.php?page=doc/helpdetails43.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-06 02:35:58
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| [2018-01-06 02:36:31] |
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The prior post has been updated. Reload this page. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-06 02:36:39
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