Support Board
Date/Time: Mon, 12 May 2025 09:25:15 +0000
Access to $BKX?
View Count: 1309
| [2017-02-02 14:59:55] |
| Cavalry3162 - Posts: 523 |
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Hello Support, i though i should've access to $BKX as its listed under "Indices": Description: KBW Bank Index Symbol: $BKX but i get an "Unknown Symbol" Error on my side.. Do i have to subscribe to another market? thanks, Andreas |
| [2017-02-02 18:34:24] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-02 18:34:26] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-03 21:48:03] |
| Cavalry3162 - Posts: 523 |
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SC, any news?
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| [2017-02-03 22:02:23] |
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Yes this was released yesterday evening. It is now functioning. It is a NASDAQ index. So you need to activate the NASDAQ indices exchange for real-time data. There is complete historical data. Re-download the data in the chart with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-06 14:47:44] |
| Cavalry3162 - Posts: 523 |
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hi SC, thanks, i have access but i cant get real time data to work.. could you please take another look at it? thanks, Andreas Date Time Of Last Edit: 2017-02-06 14:48:25
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 2017-02-06_09-48-02.png / V - Attached On 2017-02-06 14:48:22 UTC - Size: 21.67 KB - 277 views |
| [2017-02-06 17:55:01] |
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Follow the instructions here to update the Symbol Settings: http://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettingsSteps If you still have a problem let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-06 17:55:20
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| [2017-02-06 17:57:17] |
| Cavalry3162 - Posts: 523 |
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that didnt work.. nothing's changed.
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| [2017-02-06 19:05:47] |
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Could you follow the procedure here to clear the Message Log: http://www.sierrachart.com/index.php?page=doc/MessageLog.html After that reconnect to the data feed: http://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect And then provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-06 19:16:21] |
| Cavalry3162 - Posts: 523 |
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here you go...
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 2017-02-06_message_log.txt - Attached On 2017-02-06 19:16:19 UTC - Size: 95.7 KB - 403 views |
| [2017-02-06 19:38:30] |
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We can see this is a Barchart data problem. We have notified them of this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-08 14:16:20] |
| Cavalry3162 - Posts: 523 |
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could barchart resolve this? i am still not getting any real time data... thanks, Andreas |
| [2017-02-08 17:43:52] |
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We just followed up with them this morning about this. They are working on it but there still is no real-time data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-10 17:14:42] |
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Barchart says the problem should be resolved Monday. At that time we will load the missing historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-13 17:13:24] |
| Cavalry3162 - Posts: 523 |
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unfortunately this isnt working as of yet... could you please double check? thanks, Andreas |
| [2017-02-13 18:39:18] |
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We are very surprised and concerned that Barchart has not been able to resolve this. We are going to be switching to their new OpenFeed this week, so that will resolve this as well. We will follow-up with them again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-21 05:27:31] |
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This should now start working Tuesday morning. If not reconnect to the data feed to switch to the other server. All of the historical data has now been added. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-21 19:26:29] |
| Cavalry3162 - Posts: 523 |
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SC, it does indeed work, today.. thank you. barchart should credit the 2 weeks it took for them to solve it.. thanks, Andreas |
| [2017-02-22 03:53:26] |
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Why should they credit the two weeks? We want to be respectful, but there is no reasonable basis for this. You have multiple exchanges activated on this data feed and the data feed was working 99 percent to your requirements. And certainly no one is going to refund the exchange fee which has to be paid. And is only 3.25 USD. We would never even make this request to them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-22 03:53:55
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| [2017-02-22 09:06:22] |
| Cavalry3162 - Posts: 523 |
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just as a FYI: my needs were fullfilled to exactly 0% as i only needed BKX and it took them 2 weeks to get it working... not that i care abt the 3bucks but i do care about how this has been handled. and to be honest, i think BKX wasnt the only symbol which wasnt working... however, i dont know that, as - like i said - i was only trying to load up BKX. |
| [2017-02-22 10:48:23] |
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We will get all the NASDAQ indices working before the end of the day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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