Support Board
Date/Time: Tue, 04 Nov 2025 00:53:25 +0000
Gain OEC charts not loading
View Count: 1002
| [2016-10-03 12:28:28] |
| User74987 - Posts: 16 |
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I read about your upgrade this weekend. Did the download of the new version. I see that you've automatically changed the contract symbols but no charts are loading. Please advise
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| [2016-10-03 13:09:54] |
| User38117 - Posts: 11 |
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I have probably the same problem (can't log in) except that I didn't download latest version. I still have version 1460. Sierrachart worked well until Friday evening. |
 log sierrachart.txt - Attached On 2016-10-03 13:07:54 UTC - Size: 52.42 KB - 369 views |
| [2016-10-03 13:34:41] |
| MsJackson - Posts: 27 |
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Same
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| [2016-10-03 13:57:39] |
| User37462 - Posts: 32 |
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Same
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| [2016-10-03 14:54:08] |
| GiantAvocado - Posts: 67 |
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Same but updated and charts load but lost all my horizontal lines (many)!
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| [2016-10-03 16:49:57] |
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In response to post #2, select Global Settings >> Data/Trade Service Settings. Set the Server to prod.gainfutures.com Press OK. Try connecting with File >> Connect to Data Feed. Regarding the other posts, just give us about 30 more minutes on this issue. This was unexpected and apparently is related to the conversion a two digit years. If we need more information, we will let you know. We did test using a two digit year in symbols and had no problems with them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-10-03 17:09:12] |
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For reasons which we do not completely understand, the two digit years in symbols are not working on your Gain Capital account for users who are not receiving real-time updates. This was completely unexpected. We have no trouble ourselves using symbols with two digit years. Give us about 30 minutes to release a new version which will use single-digit years in symbols. This will be version 1468. We will update this thread when that is released. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-10-03 17:09:53
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| [2016-10-03 18:07:18] |
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If you are having any problems, refer to this posting here: Notice: Conversion to Two Digit Years for Gain Capital/OEC Trading Service Users | Post: 100471 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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