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Date/Time: Thu, 31 Oct 2024 23:49:24 +0000



SC connection to S5 Trader

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[2016-07-06 13:36:54]
User23815 - Posts: 210
I am using S5Trader with Sierra Chart. Starting yesterday I am not able to connect Sierra Chart to their demo platform. The live platform connects fine. Here is the message in the log. I am able to open and activate the S5 Trader demo platform itself


GAIN Capital/OEC | Immediate disconnect from trading server detected. On next connect Logout will be sent first. | 2016-07-06 06:25:30
GainCapital FAST Data socket (0) | Resolved address sim.gainfutures.com to IP 64.94.37.207. | 2016-07-06 06:25:30
GainCapital FAST Data socket (130) | Shutdown and closed. | 2016-07-06 06:25:30
GainCapital FAST Data: Socket connection was closed without any logout messages sent or received. | 2016-07-06 06:25:30
GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-07-06 06:25:30
GAIN Capital/OEC | Disconnected. | 2016-07-06 06:25:30

There is a notice for a critical error in their platform through Gain, calling for an uninstall/reinstall. I have not done that yet but I am able to open and activate the S5 Trader demo platform itself and it activates.
Help please
[2016-07-06 17:28:42]
Sierra Chart Engineering - Posts: 104368
This is about the fifth report of a problem we have had about this. In every case it is with the simulation server. Contact Gain Capital for help.

This is the relevant documentation:
https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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