Support Board
Date/Time: Sat, 10 May 2025 19:33:48 +0000
HELP, HELP, HELP - Cannot Open SC Application
View Count: 1073
| [2016-06-12 21:10:50] |
| User299392 - Posts: 216 |
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It just freezes on me and goes into this permanent (not responding) mode. Help, Help, Help - only 3 hours left b4 Nikkei - please! |
| [2016-06-12 23:41:44] |
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Not sure what is causing this, but most likely this is caused by some problem with the Chartbook you are using. Refer to the instructions here: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.16 We apologize for the delay. We just needed to review the documentation first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-12 23:42:10
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| [2016-06-13 00:05:15] |
| User299392 - Posts: 216 |
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I have another post opened, which went un-responded all along - Can you please check? Its titled in subject as - Price per Bar / Range Bars for studies data |
| [2016-06-13 00:16:14] |
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If there was no answer, it means it was not in the scope of our support. Probably asking about something that is not supported.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-13 01:34:09] |
| User299392 - Posts: 216 |
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So, how would I know if something is supported or not? Please explain it once such that I will not ask you again for such areas. |
| [2016-06-13 02:18:03] |
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If there is not an answer, the question is not within the scope of our support. There can be several reasons. Refer to: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation It could have been that the question was an advanced question, not well understood, and from our perspective as best as we could understand it, it was clear what you were looking for is just not supported. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-13 02:20:01
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| [2016-06-13 04:37:40] |
| user40663 - Posts: 54 |
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hey there I am also getting a system notification message upon open sierra charts - "not responding" I just performed update to latest thanks |
 sierra chart not responding.PNG / V - Attached On 2016-06-13 04:37:28 UTC - Size: 17.46 KB - 268 views |
| [2016-06-13 05:23:03] |
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There might be an unexpected problem with 1427. Although at the moment we do not know what exactly that is if there is one. We see you are running 1427. Install version 1426 from this page: https://www.sierrachart.com/index.php?page=doc/download.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-13 05:23:28
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| [2016-06-13 05:28:35] |
| user40663 - Posts: 54 |
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downloaded and booted up 1426, all good - thanks.
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| [2016-06-13 05:34:54] |
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We need to understand what the problem is with 1427. Did this problem occur on 1427 when you opened a Chartbook? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-13 05:35:10
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| [2016-06-13 05:40:47] |
| user40663 - Posts: 54 |
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When I open sierra chart, I automatically have a number of charts/files to open on start up. When I opened sierra chart, the charts opened up and started filling with data, but at the same time I had my mouse cursor spinning in a circle. I tried to click on a chart or make any action on sierra chart, I would be given the "not responding" notification and option to either "close" or "keep trying" Hope this helps |
| [2016-06-13 05:51:35] |
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Can you provide us one of those Chartbooks so we can test it. You can attach one privately by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile The question is which one. We only want one of them. Just pick one and send it to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-13 05:51:49
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| [2016-06-13 07:13:09] |
| user40663 - Posts: 54 |
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Actually it was only 1 chart book that was open with multiple charts.
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| [2016-06-13 07:37:59] |
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Provide us that one Chartbook. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile It can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-13 08:09:42] |
| user40663 - Posts: 54 |
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here you go, hope this works.
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Private File |
| [2016-06-13 09:33:20] |
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We do not experience any freezing condition with your Chartbook when we open it. So we are not certain what the cause is at this point.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-13 09:58:07] |
| user40663 - Posts: 54 |
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ok well prior version working for me fine, so all good. has anyone else experienced difficulty with 1427?
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| [2016-06-13 10:16:52] |
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Yes. Several other reports of the same problem but the cause is unknown at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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