Support Board
Date/Time: Sat, 10 May 2025 19:34:59 +0000
Failure to connect - how do I resolve?
View Count: 1050
| [2016-06-11 14:36:35] |
| User361147 - Posts: 5 |
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Hi, I cannot connect to my feed - simply keeps retrying w/o success... How do I solve this? /M |
| [2016-06-11 15:18:56] |
| User361147 - Posts: 5 |
|
This is the log btw: Reading Internal Order ID file. | 2016-06-11 17:16:34 Reading Trade Orders file. | 2016-06-11 17:16:34 Reading Trade Positions file. | 2016-06-11 17:16:34 Software version: 1427 | 2016-06-11 17:16:34 Uses New Spreadsheets | 2016-06-11 17:16:34 Enabled for: Advanced Features. | 2016-06-11 17:16:34 Enabled for: Sierra Chart Historical Data Service. | 2016-06-11 17:16:34 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-06-11 17:16:34 Current selected Data/Trading service: CQG FIX Trading | 2016-06-11 17:16:34 Chart Update Interval: 500 | 2016-06-11 17:16:34 Data/Trade Service Settings automatically set. | 2016-06-11 17:16:34 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-06-11 17:16:34 2016-06-11 17:16:42 Local computer time | 2016-06-11 17:16:34 2016-06-11 15:16:42 Local computer time in UTC | 2016-06-11 17:16:34 2016-06-11 17:16:42 Local computer time in SC Time Zone | 2016-06-11 17:16:34 2016-06-11 15:16:41 Server time in UTC | 2016-06-11 17:16:34 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-06-11 17:16:34 Program path: C:\SierraChart\ | 2016-06-11 17:16:34 Data Files path: C:\SierraChart\Data\ | 2016-06-11 17:16:34 OS Version Number: 6.0 | 2016-06-11 17:16:34 Locale Setting: C | 2016-06-11 17:16:34 Checking for new symbol settings for cqg | 2016-06-11 17:16:34 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-06-11 17:16:34 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-06-11 17:16:34 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-06-11 17:16:34 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-06-11 17:16:43 Symbol settings are up-to-date for cqg | 2016-06-11 17:16:44 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-11 17:16:47 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-11 17:16:48 socket (4) | Connected. | 2016-06-11 17:16:48 CQG FIX: Sending the Logon message. | 2016-06-11 17:16:48 CQG FIX Trading | Connected to trading server. | 2016-06-11 17:16:48 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-11 17:16:48 CQG WebAPI | Connecting to websocket server. | 2016-06-11 17:16:48 CQG FIX | FCM name: AMP | 2016-06-11 17:16:48 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 216.219.76.101. | 2016-06-11 17:16:49 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-06-11 17:16:49 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-06-11 17:16:49 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-06-11 17:16:49 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-06-11 17:16:49 CQG WebAPI websocket (5) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 17:17:10 CQG WebAPI websocket (5) | Shutdown and closed. | 2016-06-11 17:17:10 CQG WebAPI | Websocket closed. | 2016-06-11 17:17:10 CQG FIX Trading | Websocket closed. | 2016-06-11 17:17:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-06-11 17:17:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-06-11 17:17:10 CQG FIX: DisconnectFIX called. | 2016-06-11 17:17:10 CQG FIX: Sending a Logout message. | 2016-06-11 17:17:10 CQG FIX Trading | Disconnected. | 2016-06-11 17:17:10 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-06-11 17:17:10 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-11 17:17:10 socket (4) | Shutdown and closed. | 2016-06-11 17:17:10 CQG FIX: Disconnected. | 2016-06-11 17:17:10 File >> Disconnect selected. | 2016-06-11 17:17:12 CQG FIX Trading | Disconnected. | 2016-06-11 17:17:12 |
| [2016-06-12 19:25:34] |
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This is the relevant message: CQG WebAPI websocket (5) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2016-06-11 17:17:10 Refer to help topic 1.2: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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