Support Board
Date/Time: Sat, 10 May 2025 19:38:20 +0000
no access to data
View Count: 616
| [2016-06-02 07:09:11] |
| User805092 - Posts: 17 |
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I was out of money on my account and after refunding I have no access to Sierra data feed. What should I do to get it again?
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| [2016-06-02 07:39:54] |
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Just activate it again here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Let us know if you need more help. After activating it allow about three minutes for the server to receive the updated authorizations. At that time, reconnect to the data feed using the commands on the File menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-02 08:06:47] |
| User805092 - Posts: 17 |
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Thank you for reply. I have activated all I needed, waiting more than 15 minutes and it still shows "Download failed". Pls help.
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| [2016-06-02 08:34:52] |
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Make sure you connect to your Interactive Brokers account to be able to receive the CME data. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-06-02 08:41:29] |
| User805092 - Posts: 17 |
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My Trading WorkStation from IB is loaded, but how can I know, Sierra is connected? Or how can I connect it?
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| [2016-06-02 16:37:12] |
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Follow through the instructions here: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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