Support Board
Date/Time: Sat, 10 May 2025 21:40:22 +0000
Credit Card info
View Count: 1638
| [2016-05-24 13:58:33] |
| HalGE - Posts: 39 |
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I Sucessfully added to the additional services acct this morn but when I tried to PAY FOR adding time to the regular subscription your system rejects the Cred Card because the EXPIRE is WRONG...your system says 13 and I need that changed to 18 I would appreciate you changing that to either BLANK so I can enter the proper numbers 18 (eighteen) I tried every way since sunday and failed every way... and its the ONLY CC I use... Thanks HGE |
| [2016-05-24 16:37:54] |
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We do not save Card details, they need to be entered on every payment. For more details, please start a ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support |
| [2016-05-24 16:57:43] |
| HalGE - Posts: 39 |
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Quote...... We do not save Card details, they need to be entered on every payment. END Quote NOT TRUE.... THE 13 is in there ... HOW DO I CHANGE IT ??? or... Maybe you could erace ALL of the info for my CC so I'l have to input the correct numbers?? Date Time Of Last Edit: 2016-05-24 16:58:42
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| [2016-05-24 17:17:45] |
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May be that expiration value is saved temporarily by your browser , but you can always change particular expiration year in the edit box it is displayed in. You should have no problem with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-24 17:26:38] |
| HalGE - Posts: 39 |
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Can you erase ALL OF MY ALL of my CC data ?... Do It I'l put in the right stuff
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| [2016-05-24 17:39:59] |
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We do not have the ability to do that because the information is not stored. We do see the most recent payment indicating there was a "decline" but the reason may not be for what you think it is. If you want you can privately send us your credit card details through an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets We can then do the transaction for you. We will delete the details once we do the payment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-24 17:40:19
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| [2016-05-26 17:22:28] |
| HalGE - Posts: 39 |
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I can not do anything re my CC as it was compromised and some hackers got it.. Could you tell me how much Time I have paid for and how much $ in the extra data feed is in there? Give me an aprox date when the account will not have funds to pay for time a or data time... If you could e-mail that to me I'd appreciate it...... Thanks Hal |
| [2016-05-26 17:37:20] |
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We are sending the email now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-12-22 18:41:17] |
| HalGE - Posts: 39 |
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Ok... I got here now what do you want? Hal |
| [2016-12-22 18:49:05] |
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Just let us know what questions you have at this moment in time regarding your account. We do see it is active and we see the Sierra Chart Exchange Data Feed is active. You can see your current account details here: https://www.sierrachart.com/UserControlPanel.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-22 18:49:17
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| [2016-12-24 20:51:51] |
| HalGE - Posts: 39 |
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you say the acnt is active... I say its NOT ME.... UNPLUG IT I would like a REFUND of my $ disconnect me and trace whoever is using it,,, I say again I AM DONE,,,Its NOT ME on that connection... Will I get some $ back? |
| [2016-12-24 21:14:03] |
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There have been been three separate refunds made to your payment cards totaling about USD181. The Sierra Chart Exchange Data Feed is going to end at the end of the month. The usage time on your account will end January 15. These are not refundable. At this point, you are all done and you do not need to do anything further. You can be on your way. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-24 23:12:58
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