Support Board
Date/Time: Sun, 11 May 2025 04:05:57 +0000
Connected but all charts frozen
View Count: 1295
| [2016-05-20 08:14:28] |
| User445760 - Posts: 2 |
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Installed the trial last night with data. Everything worked fine. This morning no live charts. shows connected to SC data DF:6 ST:3, green
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| [2016-05-20 08:47:25] |
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Tell us one of the symbols that is not updating in real-time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-20 09:07:24] |
| User218422 - Posts: 10 |
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CL
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| [2016-05-20 09:15:56] |
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Refer to this section here about futures data: http://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Also: http://www.sierrachart.com/index.php?page=doc/helpdetails59.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-20 11:41:37] |
| User218422 - Posts: 10 |
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Is SC the supplier of the data feed to InfinityAT? Or, do I need to purchase the SC live data? I can't understand why I had live data after the install last night. |
| [2016-05-20 17:29:47] |
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No. TransAct/Infinity provides their own data feed. Do you have an Infinity account? If so, follow the instructions here to use it: http://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions Otherwise, do you have a funded futures trading account anywhere else? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-20 21:50:27] |
| User218422 - Posts: 10 |
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My goal with Sierra Charts is to use an accurate and reliable data source. I have the free Sierra Charts and data from Infinity, but it is inaccurate, dropping ticks significantly enough to warrant paying for data and Sierra Charts instead of the free offer. I have also have accounts at AMP (not active) and Dorman (rithmetic. I'd like to purchase the trial of Sierra realtime futures data, can you direct me to the site to do that? |
| [2016-05-21 01:36:00] |
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To use the Sierra Chart Exchange Data Feed follow through the Setup Instructions on this page: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php To take advantage of the lower priced CME exchange fee, you will need to connect Sierra Chart to your TransAct/Infinity account. However, the data will still come from the the Sierra Chart Exchange Data Feed. The instructions explain how to do this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-21 01:36:23
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