Support Board
Date/Time: Wed, 02 Jul 2025 00:16:26 +0000
charts,data
View Count: 912
| [2016-04-06 06:38:41] |
| User680113 - Posts: 17 |
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Software version: 1393 | 2016-04-06 07:25:04 Uses New Spreadsheets | 2016-04-06 07:25:04 Usage end date: 2016-04-20 | 2016-04-06 07:25:04 Enabled for: Advanced Features. | 2016-04-06 07:25:04 Enabled for: Advanced Features 2. | 2016-04-06 07:25:04 Enabled for: Sierra Chart Historical Data Service. | 2016-04-06 07:25:04 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-04-06 07:25:04 Enabled for: INDEXES_DATA_BARCHART | 2016-04-06 07:25:04 Enabled for: Eurex with Market Depth | 2016-04-06 07:25:04 Received 1 data feed usernames. | 2016-04-06 07:25:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-06 07:25:04 Current selected Data/Trading service: SC Data - All Services | 2016-04-06 07:25:04 Chart Update Interval: 500 | 2016-04-06 07:25:04 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-04-06 07:25:04 2016-04-06 09:25:06 Local computer time | 2016-04-06 07:25:04 2016-04-06 06:25:06 Local computer time in UTC | 2016-04-06 07:25:04 2016-04-06 07:25:06 Local computer time in SC Time Zone | 2016-04-06 07:25:04 2016-04-06 06:25:20 Server time in UTC | 2016-04-06 07:25:04 Local computer UTC time and Server UTC time difference: 14 seconds. | 2016-04-06 07:25:04 Program path: C:\SierraChart\ | 2016-04-06 07:25:04 Data Files path: C:\SierraChart\Data\ | 2016-04-06 07:25:04 OS Version Number: 6.2 | 2016-04-06 07:25:04 Locale Setting: C | 2016-04-06 07:25:04 Checking for new symbol settings for scdataallservices | 2016-04-06 07:25:04 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-06 07:25:04 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-06 07:25:04 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-06 07:25:04 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-06 07:25:04 Requesting symbol settings for scdataallservices. Overwrite = on. | 2016-04-06 07:25:10 SC Data - All Services | Connected to data server. | 2016-04-06 07:25:11 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-04-06 07:25:11 Symbol settings received. | 2016-04-06 07:25:14 Processed received symbol settings | 2016-04-06 07:25:14 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' | 2016-04-06 07:25:14 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-06 07:25:19 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-06 07:25:19 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-06 07:25:19 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-06 07:25:19 File >> Disconnect selected. | 2016-04-06 07:26:07 SC Data - All Services | Disconnected. | 2016-04-06 07:26:07 SC Data - All Services | Connected to data server. | 2016-04-06 07:26:17 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2016-04-06 07:26:17 Mapping FXM16 to F.US.DSXM16. Service code: cqg | 2016-04-06 07:27:10 SC Data - All Services | Starting real-time market data updates for: F.US.DSXM16. ID: 1 | 2016-04-06 07:27:10 SC Data - All Services | Using username 0 | 2016-04-06 07:27:10 SC Data - All Services | Connecting to the server scdf1.sierracharts.com. Port 443 | 2016-04-06 07:27:10 HD Request # 2 | Downloading Historical Daily chart data for FXM16. Starting date: 2016-04-05. Service: eurex | 2016-04-06 07:27:10 HD Request # 2 | Using user Barchart Historical data account. | 2016-04-06 07:27:10 HD Request # 2 | Requesting historical Daily data for FXM16 starting at 2016-04-04 | 2016-04-06 07:27:10 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131. | 2016-04-06 07:27:10 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-04-06 07:27:10 Socket (5) | Connected. | 2016-04-06 07:27:10 SC Data - All Services | Connected to server. | 2016-04-06 07:27:10 SC Data - All Services | Sending Encoding Request to server | 2016-04-06 07:27:10 HTTP connection to ds01.ddfplus.com:80 (6) | Connected. | 2016-04-06 07:27:10 SC Data - All Services | Setting DTC Encoding to Binary VLS | 2016-04-06 07:27:10 SC Data - All Services | Sending logon request message. | 2016-04-06 07:27:10 SC Data - All Services | Received logon response. | 2016-04-06 07:27:11 SC Data - All Services | Server Name: SC Real-Time Server. | 2016-04-06 07:27:11 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2016-04-06 07:27:11 SC Data - All Services | Successfully connected. | 2016-04-06 07:27:11 SC Data - All Services | Restarting real-time data updates for symbol: FXM16 -> F.US.DSXM16 | 2016-04-06 07:27:11 HD Request # 2 | Receiving historical Daily data for FXM16 starting at 2016-04-05 | 2016-04-06 07:27:11 HD Request # 2 | Writing historical Daily data to the file FXM16.dly | 2016-04-06 07:27:11 HD Request # 2 | Received 3 records from 2016-04-05 00:00:00 to 2016-04-06 00:00:00 (2.0 days) and wrote 2 records for FXM16 | 2016-04-06 07:27:11 HD Request # 2 | Daily download COMPLETE for FXM16. Completion time: 0s. Unique request ID: 1 | 2016-04-06 07:27:11 Removed historical data download ID 1 | 2016-04-06 07:27:11 Symbol Error - FXM16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-04-06 07:27:11 FXM16 [M] Daily #1 | Reloading chart. | 2016-04-06 07:27:11 HTTP connection to ds01.ddfplus.com:80 (6) | Closed. No error. | 2016-04-06 07:28:16 HTTP connection to ds01.ddfplus.com:80 (6) | Shutdown and closed. | 2016-04-06 07:28:16 Mapping GGM16 to F.US.DBM16. Service code: cqg | 2016-04-06 07:29:10 SC Data - All Services | Starting real-time market data updates for: F.US.DBM16. ID: 2 | 2016-04-06 07:29:10 HD Request # 3 | Downloading Historical Daily chart data for GGM16. Starting date: 2016-04-05. Service: eurex | 2016-04-06 07:29:10 HD Request # 3 | Using user Barchart Historical data account. | 2016-04-06 07:29:10 HD Request # 3 | Requesting historical Daily data for GGM16 starting at 2016-04-04 | 2016-04-06 07:29:10 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2016-04-06 07:29:10 Symbol Error - GGM16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-04-06 07:29:10 HTTP connection to ds01.ddfplus.com:80 (8) | Connected. | 2016-04-06 07:29:10 HD Request # 3 | Receiving historical Daily data for GGM16 starting at 2016-04-05 | 2016-04-06 07:29:11 HD Request # 3 | Writing historical Daily data to the file GGM16.dly | 2016-04-06 07:29:11 HD Request # 3 | Received 3 records from 2016-04-05 00:00:00 to 2016-04-06 00:00:00 (2.0 days) and wrote 2 records for GGM16 | 2016-04-06 07:29:11 HD Request # 3 | Daily download COMPLETE for GGM16. Completion time: 0s. Unique request ID: 2 | 2016-04-06 07:29:11 Removed historical data download ID 2 | 2016-04-06 07:29:11 GGM16 [M] Daily #1 | Reloading chart. | 2016-04-06 07:29:11 GGM16 [M] Daily #1 | Reloading chart. | 2016-04-06 07:29:50 GGM16 [M] 15 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\GGM16.scid | 2016-04-06 07:29:50 Intraday data recording state for symbol GGM16 is set to download 'Pending'. | 2016-04-06 07:29:50 HD Request # 4 | Downloading Intraday chart data for GGM16 to the file GGM16.scid. Service: cqg | 2016-04-06 07:29:50 HD Request # 4 | Download start Date-Time: 2015-10-03 07:29:50.000 | 2016-04-06 07:29:50 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2016-04-06 07:29:50 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2016-04-06 07:29:50 Socket (9) | Connected. | 2016-04-06 07:29:50 HD Request # 4 | Sending historical data logon request message. | 2016-04-06 07:29:50 Socket (9) | Shutdown and closed. | 2016-04-06 07:29:50 The network socket for historical data has been closed. | 2016-04-06 07:29:50 HD Request # 4 | Error downloading historical Intraday data for GGM16. Historical data logon error: Invalid/missing data for service code: cqg | 2016-04-06 07:29:50 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GGM16 | 2016-04-06 07:29:50 HD Request # 4 | Intraday download COMPLETE for GGM16. Completion time: 0s. Unique request ID: 3 | 2016-04-06 07:29:50 Removed historical data download ID 3 | 2016-04-06 07:29:50 Real-time Intraday chart data file updates started for GGM16 | 2016-04-06 07:29:50 Opened cached Intraday file: C:\SierraChart\Data\GGM16.scid | 2016-04-06 07:29:50 Intraday chart data file opened for GGM16 | 2016-04-06 07:29:50 HTTP connection to ds01.ddfplus.com:80 (8) | Closed. No error. | 2016-04-06 07:30:16 HTTP connection to ds01.ddfplus.com:80 (8) | Shutdown and closed. | 2016-04-06 07:30:16 The above has been sent to support. | 2016-04-06 07:30:49 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-06 07:30:49 HTTP connection to www.sierrachart.com:80 (10) | Connected. | 2016-04-06 07:30:49 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-04-06 07:30:49 HTTP connection to www.sierrachart.com:80 (10) | Closed. No error. | 2016-04-06 07:30:54 HTTP connection to www.sierrachart.com:80 (10) | Shutdown and closed. | 2016-04-06 07:30:54 The above has been sent to support. | 2016-04-06 07:34:23 * HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-06 07:34:23 HTTP connection to www.sierrachart.com:80 (13) | Connected. | 2016-04-06 07:34:23 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-04-06 07:34:23 HTTP connection to www.sierrachart.com:80 (13) | Closed. No error. | 2016-04-06 07:34:28 HTTP connection to www.sierrachart.com:80 (13) | Shutdown and closed. | 2016-04-06 07:34:28 GGM16 [M] 15 Min #1 | Reloading chart. | 2016-04-06 07:36:41 |
| [2016-04-06 07:03:29] |
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This problem is now solved. Follow the instructions here to Update the Symbol Settings: Global Symbol Settings: Update Symbol Settings We apologize for this issue. Yesterday there was an outage with the EUREX and we did resolve that but then this issue was unexpectedly caused. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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