Support Board
Date/Time: Wed, 14 May 2025 22:26:52 +0000
Can't connect to trade server
View Count: 781
| [2016-04-04 15:51:04] |
| User269684 - Posts: 8 |
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I can't connect. The message log told me to update software and I did. Still can't connect, my data service is paid up until 8-2016. Can you give me a suggestion? Thanks, Date Time Of Last Edit: 2016-04-04 16:13:00
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| [2016-04-04 16:13:24] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-04-04 16:25:32] |
| User269684 - Posts: 8 |
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Software version: 1392 | 2016-04-04 11:44:07 Uses New Spreadsheets | 2016-04-04 11:44:07 Usage end date: 2016-08-06 | 2016-04-04 11:44:07 Enabled for: Advanced Features. | 2016-04-04 11:44:07 Enabled for: Advanced Features 2. | 2016-04-04 11:44:07 Enabled for: Sierra Chart Historical Data Service. | 2016-04-04 11:44:07 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-04-04 11:44:07 Current selected Data/Trading service: GAIN Capital/OEC | 2016-04-04 11:44:07 Chart Update Interval: 500 | 2016-04-04 11:44:07 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-04 11:44:07 2016-04-04 11:44:16 Local computer time | 2016-04-04 11:44:07 2016-04-04 15:44:16 Local computer time in UTC | 2016-04-04 11:44:07 2016-04-04 11:44:16 Local computer time in SC Time Zone | 2016-04-04 11:44:07 2016-04-04 15:43:10 Server time in UTC | 2016-04-04 11:44:07 Local computer UTC time and Server UTC time difference: 65 seconds. | 2016-04-04 11:44:07 Notice: Your computer's clock is off by 65 seconds. For help with this, press the 'Send for Analysis' button. | 2016-04-04 11:44:07 Program path: C:\SierraChart\ | 2016-04-04 11:44:07 Data Files path: C:\SierraChart\Data\ | 2016-04-04 11:44:07 OS Version Number: 6.1 | 2016-04-04 11:44:07 Locale Setting: C | 2016-04-04 11:44:07 Checking for new symbol settings for oec | 2016-04-04 11:44:07 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-04 11:44:07 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-04 11:44:07 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-04 11:44:07 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-04 11:44:17 Symbol settings are up-to-date for oec | 2016-04-04 11:44:17 GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-04-04 11:44:21 GainCapital FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206. | 2016-04-04 11:44:21 GainCapital FIX Trading socket (4) | Connected. | 2016-04-04 11:44:21 GainCapital FIX Trading socket (4) | Starting TLS 1.2 connection. | 2016-04-04 11:44:21 GainCapital FIX Trading socket (4) | SSL connection established. | 2016-04-04 11:44:22 GainCapital FIX Trading: Sending the Logon message. | 2016-04-04 11:44:22 GainCapital FIX Trading | Connected to trading server. | 2016-04-04 11:44:22 GAIN Capital/OEC | Connecting to market data server prod.openecry.com:9301. | 2016-04-04 11:44:22 GainCapital FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206. | 2016-04-04 11:44:22 GainCapital FAST Data socket (5) | Connected. | 2016-04-04 11:44:22 GainCapital FAST Data: Sending the Hello message. | 2016-04-04 11:44:22 GainCapital FAST Data: Sending the Logon message. | 2016-04-04 11:44:22 GainCapital FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-04-04 11:44:22 GainCapital FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-04-04 11:44:22 GainCapital FAST Data socket (5) | Shutdown and closed. | 2016-04-04 11:44:22 GainCapital FAST Data: Logged out and disconnected. | 2016-04-04 11:44:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-04-04 11:44:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-04-04 11:44:22 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-04-04 11:44:22 GainCapital FIX Trading: DisconnectFIX called. | 2016-04-04 11:44:22 GainCapital FIX Trading: Sending a Logout message. | 2016-04-04 11:44:22 GAIN Capital/OEC | Disconnected. | 2016-04-04 11:44:22 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-04-04 11:44:22 GainCapital FIX Trading: Received a Logout message. | 2016-04-04 11:44:22 GainCapital FIX Trading socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-04-04 11:44:22 GainCapital FIX Trading socket (4) | SSL has been shut down. | 2016-04-04 11:44:22 GainCapital FIX Trading socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-04-04 11:44:22 GainCapital FIX Trading socket (4) | Shutdown and closed. | 2016-04-04 11:44:22 GAIN Capital/OEC | Disconnected from the trading server. | 2016-04-04 11:44:22 GAIN Capital/OEC | Immediate disconnect from trading server detected. On next connect Logout will be sent first. | 2016-04-04 11:44:22 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-04 11:44:22 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-04 11:44:22 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-04 11:44:22 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-04 11:44:22 Date Time Of Last Edit: 2016-04-04 17:08:33
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| [2016-04-04 17:16:42] |
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These are the relevant messages: GainCapital FAST Data: Sending the Hello message. | 2016-04-04 11:44:22
GainCapital FAST Data: Sending the Logon message. | 2016-04-04 11:44:22 GainCapital FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-04-04 11:44:22 GainCapital FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-04-04 11:44:22 These specific messages indicate that the Username and Password entered in Global Settings >> Data/Trade Service Settings, are incorrect. Check them and correct them. If you are not sure what they should be, then contact Gain Capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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