Support Board
Date/Time: Thu, 15 May 2025 00:17:58 +0000
Post From: Can't connect to trade server
| [2016-04-04 17:16:42] |
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These are the relevant messages: GainCapital FAST Data: Sending the Hello message. | 2016-04-04 11:44:22
GainCapital FAST Data: Sending the Logon message. | 2016-04-04 11:44:22 GainCapital FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-04-04 11:44:22 GainCapital FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-04-04 11:44:22 These specific messages indicate that the Username and Password entered in Global Settings >> Data/Trade Service Settings, are incorrect. Check them and correct them. If you are not sure what they should be, then contact Gain Capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |