Support Board
Date/Time: Sat, 10 May 2025 17:32:18 +0000
Every Time I open Sierra it stopps responding.
View Count: 743
| [2016-02-10 01:47:16] |
| User97419 - Posts: 4 |
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Every time I open Sierra it freezes after 1 min. I have tried this now for over an hour and every time I have to force close the platform.
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| [2016-02-10 06:04:21] |
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We will need to contact you tomorrow and look into this problem using remote assistance to understand why this is happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-10 06:13:03] |
| User97419 - Posts: 4 |
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Ok. Will you need my contact info or do you have it already. Also, I am in California PST and will not be available until 9:30-10:00am PST.
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| [2016-02-10 10:15:11] |
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Make sure your current telephone number is entered here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo We will be calling in the afternoon. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-10 21:05:42] |
| User97419 - Posts: 4 |
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Sorry I was in a trade. I am available now via phone. Thank you |
| [2016-02-10 22:38:33] |
| User97419 - Posts: 4 |
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Test
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Private File |
| [2016-02-11 01:41:38] |
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After the call, we gave this some thought and ran your Chartbook using a release build. It did use 1 GB of memory, but it was fast with no freezing and no memory leak problem. Clearly we are seeing a memory leak in your case or very excessive memory use. We recommend deleting the Intraday chart data files for the CL and NQ. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.36 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-11 01:42:04
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| [2016-02-11 01:43:54] |
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Here is a direct link for the procedure to delete an Intraday chart data file: https://www.sierrachart.com/index.php?page=doc/doc_IntradayDataEditor.html#DeletingDataFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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