Support Board
Date/Time: Sat, 10 May 2025 04:00:47 +0000
SierraChart CTS demo problem from monday morning
View Count: 817
| [2015-11-23 10:42:43] |
| User774763 - Posts: 5 |
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Hello! I have issue with CTS Demo: it's periodically re-request and re-downloading my tickers, it's like a disconnection - but without really disconnection - Sierra Connection indicator still green! It's with LATEST version - 1329 and previos - ~1270 too. I thought with latest 1329 will be OK, but not, updgrage did not solved issue. At friday everythink will be ok as swiss clock ;) My time accuracy is OK - ~1-2 seconds diffirent from CTS time. Thank you very mouch!! Date Time Of Last Edit: 2015-11-23 10:49:13
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| [2015-11-23 10:48:54] |
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At the time you have this problem provide a copy of Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-23 10:49:46] |
| User774763 - Posts: 5 |
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The data feed was lost. There was no activity for at least 60.0 seconds. | 2015-11-23 05:53:51 Connection to the external service has been lost. | 2015-11-23 05:53:51 CTS FIX: DisconnectFIX called. | 2015-11-23 05:53:51 CTS FIX: Sending a Logout message. | 2015-11-23 05:53:51 CTS FIX Historical Data: DisconnectFIX called. | 2015-11-23 05:53:51 CTS FIX: Disconnected. | 2015-11-23 05:53:51 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-23 05:53:51 CTS FIX: No heartbeat messages received from server. Sent Test Request message to server. | 2015-11-23 05:53:54 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-11-23 05:53:54 CTS FIX - Firm: CTS | 2015-11-23 05:53:54 CTS FIX: Unable to connect. The last connection is still in the process of logging out. | 2015-11-23 05:53:54 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-23 05:53:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-23 05:53:54 CTS FIX: DisconnectFIX called. | 2015-11-23 05:53:54 CTS FIX Historical Data: DisconnectFIX called. | 2015-11-23 05:53:54 CTS FIX: Disconnected. | 2015-11-23 05:53:54 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-23 05:53:54 CTS FIX: Waiting for Logout response timed out. Closing the socket now. | 2015-11-23 05:53:55 * CTS FIX socket (48) | SSL shutdown indicates not able to send 'close notify'. | 2015-11-23 05:53:55 CTS FIX socket (48) | SSL has been shut down. | 2015-11-23 05:53:55 CTS FIX socket (48) | SSL object has been freed. SSL state is now disconnected. | 2015-11-23 05:53:55 CTS FIX socket (48) | Shutdown and closed. | 2015-11-23 05:53:55 CTS FIX: Socket closed without completing the logout sequence. | 2015-11-23 05:53:55 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-11-23 05:53:57 CTS FIX - Firm: CTS | 2015-11-23 05:53:57 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2015-11-23 05:53:57 CTS FIX socket (56) | Connected. | 2015-11-23 05:53:58 CTS FIX socket (56) | Starting TLS 1.0 connection. | 2015-11-23 05:53:58 CTS FIX socket (56) | SSL connection established. | 2015-11-23 05:53:58 Failed to create WMI COM object. Error code = -2147221164 | 2015-11-23 05:53:58 * CTS FIX: Sending the Logon message. | 2015-11-23 05:53:58 CTS FIX | FIX version: 4.3.44.0 | 2015-11-23 05:53:58 CTS T4 FIX | Connected to data and trading server. | 2015-11-23 05:53:58 CTS T4 FIX | Starting real-time market data updates for: ZS.20160100.CME_C. ID: 1 | 2015-11-23 05:53:58 Intraday data recording state for symbol ZS.20160100.CME_C is set to download 'Pending'. | 2015-11-23 05:53:58 HD Request # 58 | Downloading Intraday chart data for ZS.20160100.CME_C to the file ZS.20160100.CME_C.scid. Service: cbot | 2015-11-23 05:53:58 HD Request # 58 | Download start Date-Time: 2015-11-23 05:51:47.000 | 2015-11-23 05:53:58 HD Request # 58 | Using server: scdf2.sierracharts.com port 10149 | 2015-11-23 05:53:58 CTS T4 FIX | Starting real-time market data updates for: TF.20151200.ICE_IN. ID: 2 | 2015-11-23 05:53:58 Intraday data recording state for symbol TF.20151200.ICE_IN is set to download 'Pending'. | 2015-11-23 05:53:58 CTS T4 FIX | Starting real-time market data updates for: BRN.20160100.ICE_IC. ID: 3 | 2015-11-23 05:53:58 Intraday data recording state for symbol BRN.20160100.ICE_IC is set to download 'Pending'. | 2015-11-23 05:53:58 CTS T4 FIX | Starting real-time market data updates for: SB.20160300.ICE_CO. ID: 4 | 2015-11-23 05:53:58 Intraday data recording state for symbol SB.20160300.ICE_CO is set to download 'Pending'. | 2015-11-23 05:53:58 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-11-23 05:53:58 CTS FIX: Received Account List collateral report. | 2015-11-23 05:53:59 CTS FIX: Subscribing to account: SB* | 2015-11-23 05:53:59 Socket (57) | Connected. | 2015-11-23 05:53:59 HD Request # 58 | Sending historical data logon request message. | 2015-11-23 05:53:59 Supported exchange: DL_12h (D-12h:DELAYED 12 hours Futures) | 2015-11-23 05:53:59 Supported exchange: DL_1d (D-1d:DELAYED 1 day Futures) | 2015-11-23 05:53:59 Supported exchange: DL_4d (D-4d:DELAYED 4 days Futures) | 2015-11-23 05:53:59 Supported exchange: ICE_IC (SIM:ICE) | 2015-11-23 05:53:59 Supported exchange: DLCME_FoOp (D-30m:CME Foreign Exchange Options) | 2015-11-23 05:53:59 Supported exchange: DLCME_COp (D-30m:CME CBOT Commodity Options) | 2015-11-23 05:53:59 Supported exchange: DLICE_IN (D-30m:ICE US Indexes) | 2015-11-23 05:53:59 Supported exchange: DL_1dOp (D-1d:DELAYED 1 day Options) | 2015-11-23 05:53:59 Supported exchange: ICE_WOp (SIM:ICE Canada Options) | 2015-11-23 05:53:59 Supported exchange: D_D (Dummy) | 2015-11-23 05:53:59 Supported exchange: DLCME_F (D-30m:CME CBOT Financial Futures) | 2015-11-23 05:53:59 Supported exchange: DLCME_E (D-30m:CME CBOT Equity Futures) | 2015-11-23 05:53:59 Supported exchange: E_INXOp (SIM:Eurex Index Options) | 2015-11-23 05:53:59 Supported exchange: DLCME_C (D-30m:CME CBOT Commodity Futures) | 2015-11-23 05:53:59 Supported exchange: DLCME_Fo (D-30m:CME Foreign Exchange Futures) | 2015-11-23 05:53:59 Supported exchange: CME_KOp (SIM:KCBT Options) | 2015-11-23 05:53:59 Supported exchange: E_FITOp (SIM:Eurex Interest Rate Options) | 2015-11-23 05:53:59 Supported exchange: ICE_ICOp (SIM:ICE EU Options) | 2015-11-23 05:53:59 Supported exchange: ICE_FOp (SIM:ICE EU Financial Options) | 2015-11-23 05:53:59 Supported exchange: ICE_CO (SIM:ICE US Commodities) | 2015-11-23 05:53:59 Supported exchange: CME_COp (SIM:CBOT Commodity Options) | 2015-11-23 05:53:59 Supported exchange: DL_2dOp (D-2d:DELAYED 2 days Options) | 2015-11-23 05:53:59 Supported exchange: CME_EqOp (SIM:CME Equity Options) | 2015-11-23 05:53:59 Supported exchange: ICE_IN (SIM:ICE US Indexes) | 2015-11-23 05:53:59 Supported exchange: DL_3dOp (D-3d:DELAYED 3 days Options) | 2015-11-23 05:53:59 Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) | 2015-11-23 05:53:59 Supported exchange: DLICE_CU (D-30m:ICE US Currencies) | 2015-11-23 05:53:59 Supported exchange: DLCME_In (D-30m:CME Interest Rate Futures) | 2015-11-23 05:53:59 Supported exchange: DLCME_EOp (D-30m:CME CBOT Equity Options) | 2015-11-23 05:53:59 Supported exchange: ICE_INOp (SIM:ICE US Index Options) | 2015-11-23 05:53:59 Supported exchange: DLCME_InOp (D-30m:CME Interest Rate Options) | 2015-11-23 05:53:59 Supported exchange: CME_AgOp (SIM:CME Agricultural Options) | 2015-11-23 05:53:59 Supported exchange: CME_In (SIM:CME Interest Rate Futures) | 2015-11-23 05:53:59 Supported exchange: DLCME_FOp (D-30m:CME CBOT Financial Options) | 2015-11-23 05:53:59 Supported exchange: E_FBDOp (SIM:Eurex Fixed Income Options) | 2015-11-23 05:53:59 Supported exchange: DL_12hOp (D-12h:DELAYED 12 hours Options) | 2015-11-23 05:53:59 Supported exchange: CME_CO (SIM:COMEX Futures) | 2015-11-23 05:53:59 Supported exchange: CME_Ag (SIM:CME Agricultural Futures) | 2015-11-23 05:53:59 Supported exchange: CME_EOp (SIM:CBOT Equity Options) | 2015-11-23 05:53:59 Supported exchange: CME_C (SIM:CBOT Commodity Futures) | 2015-11-23 05:53:59 Supported exchange: CME_F (SIM:CBOT Financial Futures) | 2015-11-23 05:53:59 Supported exchange: DLICE_CO (D-30m:ICE US Commodities) | 2015-11-23 05:53:59 Supported exchange: CME_E (SIM:CBOT Equity Futures) | 2015-11-23 05:53:59 Supported exchange: CME_K (SIM:KCBT Futures) | 2015-11-23 05:53:59 Supported exchange: CME_O (SIM:MGEX Futures) | 2015-11-23 05:53:59 CTS T4 FIX | Sending security definition request for symbol BRN.20160100.ICE_IC | 2015-11-23 05:53:59 HD Request # 58 | Requesting Intraday data. Start Date-Time: 2015-11-23 05:51:47. Record interval: 0. Symbol: ZSF16 | 2015-11-23 05:53:59 Supported exchange: DLICE_W (D-30m:ICE Canada) | 2015-11-23 05:53:59 Supported exchange: DLICE_IC (D-30m:ICE) | 2015-11-23 05:53:59 Supported exchange: CME_FOp (SIM:CBOT Financial Options) | 2015-11-23 05:53:59 Supported exchange: ICE_MOp (SIM:ICE US Metals Options) | 2015-11-23 05:53:59 Supported exchange: DLCME_Eq (D-30m:CME Equity Futures) | 2015-11-23 05:53:59 Supported exchange: E_INX (SIM:Eurex Indexes) | 2015-11-23 05:53:59 Supported exchange: ICE_M (SIM:ICE US Metals Futures) | 2015-11-23 05:53:59 Supported exchange: DLCME_EqOp (D-30m:CME Equity Options) | 2015-11-23 05:53:59 Supported exchange: CME_OOp (SIM:MGEX Options) | 2015-11-23 05:53:59 Supported exchange: DLCME_NY (D-30m:CME NYMEX Futures) | 2015-11-23 05:53:59 Supported exchange: ICE_CU (SIM:ICE US Currencies) | 2015-11-23 05:53:59 Supported exchange: E_INT (SIM:Eurex Interest Rates) | 2015-11-23 05:53:59 Supported exchange: ICE_F (SIM:ICE EU Financial Futures) | 2015-11-23 05:53:59 Supported exchange: CME_NYOp (SIM:NYMEX Options) | 2015-11-23 05:53:59 Supported exchange: ICE_W (SIM:ICE Canada) | 2015-11-23 05:53:59 Supported exchange: ICE_COOp (SIM:ICE US Commodity Options) | 2015-11-23 05:53:59 Supported exchange: E_CUROp (SIM:Eurex Currency Options) | 2015-11-23 05:53:59 Supported exchange: DL_3d (D-3d:DELAYED 3 days Futures) | 2015-11-23 05:53:59 Supported exchange: E_BND (SIM:Eurex Fixed Income) | 2015-11-23 05:53:59 Supported exchange: CME_COOp (SIM:COMEX Options) | 2015-11-23 05:53:59 Supported exchange: ICE_COp (SIM:ICE EU Commodity Options) | 2015-11-23 05:53:59 Supported exchange: CME_InOp (SIM:CME Interest Rate Options) | 2015-11-23 05:53:59 Supported exchange: DL_2d (D-2d:DELAYED 2 days Futures) | 2015-11-23 05:53:59 Supported exchange: CME_Eq (SIM:CME Equity Futures) | 2015-11-23 05:53:59 Supported exchange: DL_4dOp (D-4d:DELAYED 4 days Options) | 2015-11-23 05:53:59 Supported exchange: CBOE_CFE (SIM:CFE) | 2015-11-23 05:53:59 Supported exchange: CME_NY (SIM:NYMEX Futures) | 2015-11-23 05:53:59 Supported exchange: DL_5dOp (D-5d:DELAYED 5 days Options) | 2015-11-23 05:53:59 Supported exchange: DL_5d (D-5d:DELAYED 5 days Futures) | 2015-11-23 05:53:59 Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) | 2015-11-23 05:53:59 Supported exchange: DLCME_AgOp (D-30m:CME Agricultural Options) | 2015-11-23 05:53:59 Supported exchange: DLCME_CO (D-30m:CME COMEX Futures) | 2015-11-23 05:53:59 Supported exchange: DLCME_Ag (D-30m:CME Agricultural Futures) | 2015-11-23 05:53:59 HD Request # 58 | Decompressing data. | 2015-11-23 05:53:59 Socket (57) | Shutdown and closed. | 2015-11-23 05:53:59 The network socket for historical data has been closed. | 2015-11-23 05:53:59 HD Request # 58 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZS.20160100.CME_C | 2015-11-23 05:53:59 HD Request # 58 | Intraday download COMPLETE for ZS.20160100.CME_C. Completion time: 1s. Unique request ID: 57 | 2015-11-23 05:53:59 Removed historical data download ID 57 | 2015-11-23 05:53:59 Real-time Intraday chart data file updates started for ZS.20160100.CME_C | 2015-11-23 05:53:59 Intraday data recording state for symbol ZS.20160100.CME_C is set to download 'Pending'. | 2015-11-23 05:53:59 HD Request # 59 | Downloading Intraday chart data for ZS.20160100.CME_C to the file ZS.20160100.CME_C.scid. Service: cts | 2015-11-23 05:53:59 HD Request # 59 | Download start Date-Time: 2015-11-23 05:51:47.000 | 2015-11-23 05:53:59 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2015-11-23 05:53:59 HD Request # 60 | Downloading Intraday chart data for TF.20151200.ICE_IN to the file TF.20151200.ICE_IN.scid. Service: ice.us | 2015-11-23 05:53:59 HD Request # 60 | Download start Date-Time: 2015-11-23 05:52:28.000 | 2015-11-23 05:53:59 HD Request # 60 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-23 05:53:59 CTS T4 FIX | Received matching security definition for symbol BRN.20160100.ICE_IC. Subscribing to data. | 2015-11-23 05:53:59 CTS T4 FIX | Received 1 security definitions for underlying symbol BRN | 2015-11-23 05:53:59 CTS FIX Historical Data socket (0) | Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2015-11-23 05:53:59 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-23 05:53:59 CTS FIX Historical Data socket (58) | Connected. | 2015-11-23 05:53:59 CTS FIX Historical Data socket (58) | Starting TLS 1.0 connection. | 2015-11-23 05:53:59 Socket (59) | Connected. | 2015-11-23 05:53:59 HD Request # 60 | Sending historical data logon request message. | 2015-11-23 05:53:59 CTS FIX: Received 'Account Update/Balance Data' collateral report. | 2015-11-23 05:53:59 HD Request # 60 | Requesting Intraday data. Start Date-Time: 2015-11-23 05:52:28. Record interval: 0. Symbol: RJZ15 | 2015-11-23 05:53:59 HD Request # 60 | Decompressing data. | 2015-11-23 05:54:00 Socket (59) | Shutdown and closed. | 2015-11-23 05:54:00 The network socket for historical data has been closed. | 2015-11-23 05:54:00 HD Request # 60 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF.20151200.ICE_IN | 2015-11-23 05:54:00 HD Request # 60 | Intraday download COMPLETE for TF.20151200.ICE_IN. Completion time: 1s. Unique request ID: 58 | 2015-11-23 05:54:00 Removed historical data download ID 58 | 2015-11-23 05:54:00 Real-time Intraday chart data file updates started for TF.20151200.ICE_IN | 2015-11-23 05:54:00 Intraday data recording state for symbol TF.20151200.ICE_IN is set to download 'Pending'. | 2015-11-23 05:54:00 HD Request # 61 | Downloading Intraday chart data for BRN.20160100.ICE_IC to the file BRN.20160100.ICE_IC.scid. Service: ice.eu | 2015-11-23 05:54:00 HD Request # 61 | Download start Date-Time: 2015-11-23 05:52:31.000 | 2015-11-23 05:54:00 CTS FIX Historical Data socket (58) | SSL connection established. | 2015-11-23 05:54:00 HD Request # 61 | Using server: scdf2.sierracharts.com port 10149 | 2015-11-23 05:54:00 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-11-23 05:54:00 Socket (60) | Connected. | 2015-11-23 05:54:00 HD Request # 61 | Sending historical data logon request message. | 2015-11-23 05:54:00 Failed to create WMI COM object. Error code = -2147221164 | 2015-11-23 05:54:00 * CTS FIX Historical Data: Sending the Logon message. | 2015-11-23 05:54:00 HD Request # 61 | Requesting Intraday data. Start Date-Time: 2015-11-23 05:52:31. Record interval: 0. Symbol: CBF16 | 2015-11-23 05:54:00 CTS FIX Historical Data: Connected to Historical data server. | 2015-11-23 05:54:00 HD Request # 61 | Decompressing data. | 2015-11-23 05:54:00 Socket (60) | Shutdown and closed. | 2015-11-23 05:54:00 The network socket for historical data has been closed. | 2015-11-23 05:54:00 HD Request # 61 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for BRN.20160100.ICE_IC | 2015-11-23 05:54:00 HD Request # 61 | Intraday download COMPLETE for BRN.20160100.ICE_IC. Completion time: 0s. Unique request ID: 59 | 2015-11-23 05:54:00 Removed historical data download ID 59 | 2015-11-23 05:54:00 Real-time Intraday chart data file updates started for BRN.20160100.ICE_IC | 2015-11-23 05:54:00 Intraday data recording state for symbol BRN.20160100.ICE_IC is set to download 'Pending'. | 2015-11-23 05:54:00 HD Request # 62 | Downloading Intraday chart data for SB.20160300.ICE_CO to the file SB.20160300.ICE_CO.scid. Service: ice.us | 2015-11-23 05:54:00 HD Request # 62 | Download start Date-Time: 2015-11-23 05:52:39.000 | 2015-11-23 05:54:00 HD Request # 62 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-23 05:54:00 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-23 05:54:00 CTS T4 FIX | Sending security definition request for symbol SB.20160300.ICE_CO | 2015-11-23 05:54:00 Socket (61) | Connected. | 2015-11-23 05:54:00 HD Request # 62 | Sending historical data logon request message. | 2015-11-23 05:54:00 CTS T4 FIX | Received matching security definition for symbol SB.20160300.ICE_CO. Subscribing to data. | 2015-11-23 05:54:00 CTS T4 FIX | Received 1 security definitions for underlying symbol SB | 2015-11-23 05:54:00 HD Request # 62 | Requesting Intraday data. Start Date-Time: 2015-11-23 05:52:39. Record interval: 0. Symbol: SBH16 | 2015-11-23 05:54:01 HD Request # 62 | Decompressing data. | 2015-11-23 05:54:01 Socket (61) | Shutdown and closed. | 2015-11-23 05:54:01 The network socket for historical data has been closed. | 2015-11-23 05:54:01 HD Request # 62 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SB.20160300.ICE_CO | 2015-11-23 05:54:01 HD Request # 62 | Intraday download COMPLETE for SB.20160300.ICE_CO. Completion time: 0s. Unique request ID: 60 | 2015-11-23 05:54:01 Removed historical data download ID 60 | 2015-11-23 05:54:01 Real-time Intraday chart data file updates started for SB.20160300.ICE_CO | 2015-11-23 05:54:01 Intraday data recording state for symbol SB.20160300.ICE_CO is set to download 'Pending'. | 2015-11-23 05:54:01 CTS T4 FIX | Sending security definition request for symbol TF.20151200.ICE_IN | 2015-11-23 05:54:02 CTS T4 FIX | Sending security definition request for symbol ZS.20160100.CME_C | 2015-11-23 05:54:03 CTS FIX: Requesting Open Orders for account: SB* | 2015-11-23 05:54:03 Requesting market depth updates for: ZS.20160100.CME_C if supported. | 2015-11-23 05:54:03 CTS T4 FIX | Received matching security definition for symbol TF.20151200.ICE_IN. Subscribing to data. | 2015-11-23 05:54:06 CTS T4 FIX | Received 1 security definitions for underlying symbol TF | 2015-11-23 05:54:06 CTS FIX: Received Account List collateral report. | 2015-11-23 05:54:06 CTS T4 FIX | Received matching security definition for symbol ZS.20160100.CME_C. Subscribing to data. | 2015-11-23 05:54:06 CTS T4 FIX | Received matching security definition for symbol ZS.20160100.CME_C. Requesting historical data. | 2015-11-23 05:54:06 HD Request # 59 | Requesting historical Tick data for ZS.20160100.CME_C from 2015-11-23 00:00:00 to 2015-11-23 00:00:00 (US Central Time). | 2015-11-23 05:54:06 CTS T4 FIX | Received 1 security definitions for underlying symbol ZS | 2015-11-23 05:54:06 HD Request # 59 | Receiving Intraday data for ZS.20160100.CME_C starting at 2015-11-22 20:00:00 | 2015-11-23 05:54:06 HD Request # 59 | Timestamp of first Intraday data file record written: 2015-11-23 05:52:56 | 2015-11-23 05:54:07 HD Request # 59 | Total records received: 6263 | 2015-11-23 05:54:07 HD Request # 59 | Requesting historical Tick data for ZS.20160100.CME_C from 2015-11-24 00:00:00 to 2015-11-24 00:00:00 (US Central Time). | 2015-11-23 05:54:07 HD Request # 59 | Total records received: 6263 | 2015-11-23 05:54:07 HD Request # 59 | Requesting historical Tick data for ZS.20160100.CME_C from 2015-11-25 00:00:00 to 2015-11-25 00:00:00 (US Central Time). | 2015-11-23 05:54:07 HD Request # 59 | Received 6263 records from 2015-11-22 20:00:00 to 2015-11-23 05:53:56 (9.9 hours) and wrote 19 records for ZS.20160100.CME_C | 2015-11-23 05:54:07 HD Request # 59 | Intraday download COMPLETE for ZS.20160100.CME_C. Completion time: 8s. Unique request ID: 61 | 2015-11-23 05:54:07 Removed historical data download ID 61 | 2015-11-23 05:54:07 Real-time Intraday chart data file updates started for ZS.20160100.CME_C | 2015-11-23 05:54:07 HD Request # 63 | Downloading Intraday chart data for TF.20151200.ICE_IN to the file TF.20151200.ICE_IN.scid. Service: cts | 2015-11-23 05:54:07 HD Request # 63 | Download start Date-Time: 2015-11-23 05:52:28.000 | 2015-11-23 05:54:07 HD Request # 63 | Requesting historical Tick data for TF.20151200.ICE_IN from 2015-11-23 00:00:00 to 2015-11-23 00:00:00 (US Central Time). | 2015-11-23 05:54:07 HD Request # 63 | Receiving Intraday data for TF.20151200.ICE_IN starting at 2015-11-22 18:00:00 | 2015-11-23 05:54:07 HD Request # 63 | Timestamp of first Intraday data file record written: 2015-11-23 05:53:34 | 2015-11-23 05:54:07 HD Request # 63 | Total records received: 1654 | 2015-11-23 05:54:07 HD Request # 63 | Requesting historical Tick data for TF.20151200.ICE_IN from 2015-11-24 00:00:00 to 2015-11-24 00:00:00 (US Central Time). | 2015-11-23 05:54:07 HD Request # 63 | Total records received: 1654 | 2015-11-23 05:54:07 HD Request # 63 | Requesting historical Tick data for TF.20151200.ICE_IN from 2015-11-25 00:00:00 to 2015-11-25 00:00:00 (US Central Time). | 2015-11-23 05:54:07 HD Request # 63 | Received 1654 records from 2015-11-22 18:00:00 to 2015-11-23 05:54:01 (11.9 hours) and wrote 14 records for TF.20151200.ICE_IN | 2015-11-23 05:54:08 HD Request # 63 | Intraday download COMPLETE for TF.20151200.ICE_IN. Completion time: 1s. Unique request ID: 62 | 2015-11-23 05:54:08 Removed historical data download ID 62 | 2015-11-23 05:54:08 Real-time Intraday chart data file updates started for TF.20151200.ICE_IN | 2015-11-23 05:54:08 HD Request # 64 | Downloading Intraday chart data for BRN.20160100.ICE_IC to the file BRN.20160100.ICE_IC.scid. Service: cts | 2015-11-23 05:54:08 HD Request # 64 | Download start Date-Time: 2015-11-23 05:52:31.000 | 2015-11-23 05:54:08 HD Request # 64 | Requesting historical Tick data for BRN.20160100.ICE_IC from 2015-11-23 00:00:00 to 2015-11-23 00:00:00 (US Central Time). | 2015-11-23 05:54:08 HD Request # 64 | Receiving Intraday data for BRN.20160100.ICE_IC starting at 2015-11-22 18:00:00 | 2015-11-23 05:54:09 HD Request # 64 | Timestamp of first Intraday data file record written: 2015-11-23 05:52:58 | 2015-11-23 05:54:09 HD Request # 64 | Total records received: 20109 | 2015-11-23 05:54:09 HD Request # 64 | Requesting historical Tick data for BRN.20160100.ICE_IC from 2015-11-24 00:00:00 to 2015-11-24 00:00:00 (US Central Time). | 2015-11-23 05:54:09 HD Request # 64 | Total records received: 20109 | 2015-11-23 05:54:09 HD Request # 64 | Requesting historical Tick data for BRN.20160100.ICE_IC from 2015-11-25 00:00:00 to 2015-11-25 00:00:00 (US Central Time). | 2015-11-23 05:54:09 HD Request # 64 | Received 20109 records from 2015-11-22 18:00:00 to 2015-11-23 05:53:54 (11.9 hours) and wrote 62 records for BRN.20160100.ICE_IC | 2015-11-23 05:54:09 HD Request # 64 | Intraday download COMPLETE for BRN.20160100.ICE_IC. Completion time: 0s. Unique request ID: 63 | 2015-11-23 05:54:09 Removed historical data download ID 63 | 2015-11-23 05:54:09 Real-time Intraday chart data file updates started for BRN.20160100.ICE_IC | 2015-11-23 05:54:09 HD Request # 65 | Downloading Intraday chart data for SB.20160300.ICE_CO to the file SB.20160300.ICE_CO.scid. Service: cts | 2015-11-23 05:54:09 HD Request # 65 | Download start Date-Time: 2015-11-23 05:52:39.000 | 2015-11-23 05:54:09 HD Request # 65 | Requesting historical Tick data for SB.20160300.ICE_CO from 2015-11-23 00:00:00 to 2015-11-23 00:00:00 (US Central Time). | 2015-11-23 05:54:09 HD Request # 65 | Receiving Intraday data for SB.20160300.ICE_CO starting at 2015-11-23 03:30:00 | 2015-11-23 05:54:10 HD Request # 65 | Timestamp of first Intraday data file record written: 2015-11-23 05:53:37 | 2015-11-23 05:54:10 HD Request # 65 | Total records received: 1739 | 2015-11-23 05:54:10 HD Request # 65 | Requesting historical Tick data for SB.20160300.ICE_CO from 2015-11-24 00:00:00 to 2015-11-24 00:00:00 (US Central Time). | 2015-11-23 05:54:10 HD Request # 65 | Total records received: 1739 | 2015-11-23 05:54:10 HD Request # 65 | Requesting historical Tick data for SB.20160300.ICE_CO from 2015-11-25 00:00:00 to 2015-11-25 00:00:00 (US Central Time). | 2015-11-23 05:54:10 HD Request # 65 | Received 1739 records from 2015-11-23 03:30:00 to 2015-11-23 05:53:58 (2.4 hours) and wrote 5 records for SB.20160300.ICE_CO | 2015-11-23 05:54:10 HD Request # 65 | Intraday download COMPLETE for SB.20160300.ICE_CO. Completion time: 1s. Unique request ID: 64 | 2015-11-23 05:54:10 Removed historical data download ID 64 | 2015-11-23 05:54:10 Real-time Intraday chart data file updates started for SB.20160300.ICE_CO | 2015-11-23 05:54:10 Date Time Of Last Edit: 2015-11-23 10:54:25
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| [2015-11-23 10:54:48] |
| User774763 - Posts: 5 |
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Now was disconnect - with yellow indicator. I see no OTHER problem with internet - my Oanda, news-client, mIRC, Yahoo messenger, Jabber, Skype, ICQ have not a problems. Date Time Of Last Edit: 2015-11-23 10:57:26
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| [2015-11-23 10:56:45] |
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This is the problem: CTS FIX: No heartbeat messages received from server. Sent Test Request message to server. | 2015-11-23 05:47:41
CTS FIX Historical Data socket (36) | Closed. No error. | 2015-11-23 05:48:32 This is caused by a connectivity problem between your computer and the CTS FIX server. If you can, try a different internet service provider. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-23 10:57:14
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| [2015-11-23 11:02:14] |
| User774763 - Posts: 5 |
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Do u have a same problem with CTS server right now?
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| [2015-11-23 11:06:34] |
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No we do not. Come to think of it, we do not think this has ever been reported other than this case. It is very unusual to have this problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-23 11:10:16] |
| User774763 - Posts: 5 |
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Thank you very much! it's seems to mee everythink is clear for me now!!! Sierra you cool! Date Time Of Last Edit: 2015-11-23 11:28:11
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