Support Board
Date/Time: Sun, 25 Oct 2026 22:57:03 +0000
New Trial Account Connection Block -
View Count: 49
| [2026-10-25 19:18:24] |
| User400168 - Posts: 2 |
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Hello Support, I just created a new trial account to evaluate the software for index futures backtesting. My account shows the trial package is active until November 15th and my CME non-professional agreement is submitted, but the desktop application keeps returning 'Service Package does not support this function or account is expired.' Could an admin please review my account and activate the data entitlement flag for this trial? Thank you. Date Time Of Last Edit: 2026-10-25 19:23:48
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| [2026-10-25 19:26:35] |
| Sierra_Chart Engineering - Posts: 25268 |
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It is now required to verify your email address. Do that here: https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification After that, your account will be activated. You may need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-25 19:26:56
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| [2026-10-25 19:36:28] |
| User400168 - Posts: 2 |
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Thank you for checking and providing the direct verification link. I have verified the email address through that specific link and restarted the platform. The desktop application has successfully cleared the connection block and is now fully connected to the data feed. I appreciate the prompt response from engineering to get this trial initialized. The thread can be closed. |
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