Support Board
Date/Time: Wed, 21 Oct 2026 16:16:59 +0000
Trial Account Expired – Request for Assistance
View Count: 19
| [2026-10-21 13:46:30] |
| User333980 - Posts: 1 |
|
Hello Sierra Chart Support, I installed Sierra Chart version 2882. The About window shows approximately 14 days of remaining usage time, ending November 4, 2026. However, my Account Control Panel says "Usage Time Expired" and "Restricted." The SC Data service also says "Not enabled on package." Could you please check my account and help resolve this inconsistency? I would also like to know whether I can test COMEX Gold Futures (GC) historical data, Numbers Bars (Footprint), and Chart Replay during the trial period. Thank you. |
| [2026-10-21 14:37:05] |
| John - SC Support - Posts: 48283 |
|
Your account had a trial that ended on July 30, 2026. We do not know what you are looking at in the "Help >> About", but your account is definitely expired, and our records show that you have used the full time from the Trial. At this point, you would need to setup a paid package in order to continue to use Sierra Chart. Follow the instructions at the following link: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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