Support Board
Date/Time: Tue, 20 Oct 2026 16:40:31 +0000
Live Data feed still delayed
View Count: 54
| [2026-10-20 13:37:45] |
| Billion Flow - Posts: 3 |
|
Hello my date feed is still delayed and wondering when it will be up and running. I have Amps as my broker and my acct# 218772 - Please advise as to when it will be up and running Thanks in advance |
| [2026-10-20 14:12:37] |
| John - SC Support - Posts: 48271 |
|
You have not connected your Sierra Chart software to your live account in order to verify your non-professional standing. We know this, as we keep track of it through the "Verified Until" date for your account. Right now, that date is showing as "0000-00-00", meaning you have never connected to a live account. This date must be in the future in order to get the real-time data at the non-professional rates. When you make a good connection to your live trading account, this date will update to 30 days in the future. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you need help connecting to your live account, then please tell us what order routing service you are using with AMP and we will give you the appropriate instructions to connect. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-20 14:49:02] |
| Billion Flow - Posts: 3 |
|
I filled this out, and here is a screen shot of it. If there is an issue please let me know what you need from me.
|
Private File |
| [2026-10-20 15:28:23] |
| John - SC Support - Posts: 48271 |
|
You need to connect your Sierra Chart software to your AMP account in order to verify that account. Filling out the forms is one step in the process. You need to do this second step.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-20 15:47:48] |
| Billion Flow - Posts: 3 |
|
I logged in to AMPS account via your link. Let me know if there is anything else I'm missing. I am NEW to this.
|
| [2026-10-20 16:23:15] |
| John - SC Support - Posts: 48271 |
|
You need to connect your Sierra Chart software to your AMP account. What order routing service are you using with AMP? It will be one of CQG, Rithmic, or Teton. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: