Support Board
Date/Time: Sun, 11 Oct 2026 22:06:29 +0000
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| [2026-10-11 17:50:22] |
| User564204 - Posts: 4 |
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I use TETON CME order routing and AMP as my clearing firm, but since 29 September I don't receive data feed anymore. Could you please help me with the setting. Thanks, Ursulavita
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| [2026-10-11 20:15:52] |
| Sierra_Chart Engineering - Posts: 25135 |
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Yes we can help. Everything looks fine on your account to receive real-time CME and EUREX data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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