Support Board
Date/Time: Wed, 07 Oct 2026 23:43:12 +0000
Delayed data with exchange paid and Dorman account activated and recently logged in
View Count: 22
| [2026-10-07 19:52:38] |
| gsoftinnovation - Posts: 14 |
|
Hi, I logged into Sierra Chart after being away for a while. I'm using my active Dorman account with funds in it. I even executed a few trades today, but I still see "Delayed". I already paid the exchange fee. Can you help me with this pls? Thanks Frank |
| [2026-10-07 20:43:27] |
| John - SC Support - Posts: 48143 |
|
Everything on your account looks fine. You should be getting real-time data for any symbol traded within the CME Group, as you have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" active. If you are still having a problem with the CME Group data, then please get us you Message Log for one symbol, by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: