Support Board
Date/Time: Sun, 27 Sep 2026 17:35:59 +0000
Logon error: Connection Limit Exceeded?
View Count: 48
| [2026-09-27 15:42:52] |
| Using SC Since 2020 - Posts: 148 |
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I use 3 instances of Sierra Chart on a single PC. When I add a 3rd instance, I always get the following in the message log, and every 60 seconds there's another attempt at connecting: 2026-09-27 08:20:16.486 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 5 1. I only have 3 instances of Sierra Chart installed on my PC. 2. I have the setting: Global Settings > General Settings > Always Use 'Data' Folder within Main Folder set to: Yes Can you please look at the backend to see why I am exceeding 3 connections? Thank you |
| [2026-09-27 16:42:39] |
| Sierra_Chart Engineering - Posts: 24992 |
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This is not a question we can answer, unless you are having the login restriction at the current moment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-27 16:42:50
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| [2026-09-27 16:58:54] |
| Using SC Since 2020 - Posts: 148 |
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At this moment, I am getting: 2026-09-27 09:54:19.256 | Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 4 |
| [2026-09-27 17:33:01] |
| Sierra_Chart Engineering - Posts: 24992 |
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You actually are using 4 instances of Sierra Chart on your computer even if you are not aware of it. Maybe one of the instances is not visible to you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-27 17:33:10
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