Support Board
Date/Time: Tue, 10 Nov 2026 16:56:59 +0000
Cannot get SC Data feed on Trial Package
View Count: 342
| [2026-09-25 09:45:22] |
| User381576 - Posts: 1 |
|
2026-09-25 09:25:13.324 | Trade activity files set size: 0 2026-09-25 09:25:13.411 | DTC Protocol Server feature not enabled for Sierra Chart account. * 2026-09-25 09:25:13.411 | Reading Internal Order ID file. 2026-09-25 09:25:13.417 | Reading Trade Orders file. 2026-09-25 09:25:13.419 | Reading Trade Positions file. 2026-09-25 09:25:13.420 | Reading Trade Account Data files. 2026-09-25 09:25:13.422 | Software version: 2957 64-bit 2026-09-25 09:25:13.422 | Primary Thread ID: 7176 2026-09-25 09:25:13.422 | Usage end date: 2026-10-09 2026-09-25 09:25:13.422 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-09-25 09:25:13.422 | Current selected Data/Trading service: SC Data 2026-09-25 09:25:13.422 | Custom symbol settings values: enabled 2026-09-25 09:25:13.422 | Chart Update Interval: 400 2026-09-25 09:25:13.422 | Intraday Data Storage Time Unit: 1 2026-09-25 09:25:13.422 | Time Zone: +00:00:00 (UTC+00) 2026-09-25 09:25:13.422 | 2026-09-25 09:25:13 Local computer time in UTC 2026-09-25 09:25:13.422 | 2026-09-25 09:25:13 Local computer time in SC Time Zone 2026-09-25 09:25:13.422 | 2026-09-25 09:25:10 Server time in UTC 2026-09-25 09:25:13.422 | Local computer UTC time and Server UTC time difference: 3 seconds. 2026-09-25 09:25:13.422 | Program path: C:\SierraChart\ 2026-09-25 09:25:13.422 | Data Files path: C:\SierraChart\Data\ 2026-09-25 09:25:13.422 | OS Version Number: 10.0 2026-09-25 09:25:13.422 | Locale Setting: C 2026-09-25 09:25:13.422 | Crash reporter started: true 2026-09-25 09:25:13.422 | 2026-09-25 09:25:13.446 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-09-25 09:25:13.472 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-09-25 09:25:13.648 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-09-25 09:25:13.648 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-09-25 09:25:13.853 | Received 5 login tokens. 2026-09-25 09:25:14.097 | Symbol settings MD5 received. Request ID: 1. 2026-09-25 09:25:14.097 | Symbol settings are up-to-date for scdataallservices. 2026-09-25 09:25:15.953 | Requested user files to download. 2026-09-25 09:25:16.736 | There are no user files to download. 2026-09-25 09:25:17.968 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2026-09-25 09:25:21.201 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-09-25 09:25:21.262 | XAUUSD 1 Min #1 | Reloading chart. 2026-09-25 09:25:21.283 | XAUUSD Daily #2 | Reloading chart. 2026-09-25 09:25:21.295 | YMZ26-CBOT 1 Min #3 | Reloading chart. 2026-09-25 09:25:21.307 | TICK-NYSE 1 Min #4 | Reloading chart. 2026-09-25 09:25:21.319 | MESZ26-CME 1 Min #5 | Reloading chart. 2026-09-25 09:25:21.329 | AMZN-NQTV 60 Min #6 | Reloading chart. 2026-09-25 09:25:21.344 | EURUSD Daily #7 | Reloading chart. 2026-09-25 09:25:21.356 | EURUSD 5 Min #8 | Reloading chart. 2026-09-25 09:25:21.367 | MESZ26-CME #9 | Reloading chart. 2026-09-25 09:25:21.378 | MESZ26-CME 1 Min #10 | Reloading chart. 2026-09-25 09:25:21.536 | AAPL 5 Min #11 | Reloading chart. 2026-09-25 09:25:21.547 | BTCUSDT_PERP_BINANCE 1 Min #12 | Reloading chart. 2026-09-25 09:25:21.558 | YMZ26-CBOT 10 Min #13 | Reloading chart. 2026-09-25 09:25:21.564 | XAUUSD 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.scid 2026-09-25 09:25:21.565 | XAUUSD 1 Min #1 | Chart data loading complete. 2026-09-25 09:25:21.566 | XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly 2026-09-25 09:25:21.567 | XAUUSD Daily #2 | Chart data loading complete. 2026-09-25 09:25:21.567 | YMZ26-CBOT 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMZ26-CBOT.scid 2026-09-25 09:25:21.568 | YMZ26-CBOT 1 Min #3 | Chart data loading complete. 2026-09-25 09:25:21.568 | TICK-NYSE 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TICK-NYSE.scid 2026-09-25 09:25:21.569 | TICK-NYSE 1 Min #4 | Chart data loading complete. 2026-09-25 09:25:21.570 | MESZ26-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ26-CME.scid 2026-09-25 09:25:21.571 | MESZ26-CME 1 Min #5 | Chart data loading complete. 2026-09-25 09:25:21.592 | AMZN-NQTV 60 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMZN-NQTV.scid 2026-09-25 09:25:21.594 | AMZN-NQTV 60 Min #6 | Chart data loading complete. 2026-09-25 09:25:21.594 | EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid 2026-09-25 09:25:21.596 | EURUSD 5 Min #8 | Chart data loading complete. 2026-09-25 09:25:21.596 | MESZ26-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ26-CME.scid 2026-09-25 09:25:21.597 | MESZ26-CME #9 | Chart data loading complete. 2026-09-25 09:25:21.600 | MESZ26-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ26-CME.scid 2026-09-25 09:25:21.601 | MESZ26-CME 1 Min #10 | Chart data loading complete. 2026-09-25 09:25:21.611 | EURUSD Daily #7 | Chart data loading complete. 2026-09-25 09:25:21.612 | AAPL 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid 2026-09-25 09:25:21.614 | AAPL 5 Min #11 | Chart data loading complete. 2026-09-25 09:25:21.614 | BTCUSDT_PERP_BINANCE 1 Min #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSDT_PERP_BINANCE.scid 2026-09-25 09:25:21.616 | BTCUSDT_PERP_BINANCE 1 Min #12 | Chart data loading complete. 2026-09-25 09:25:21.616 | YMZ26-CBOT 10 Min #13 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMZ26-CBOT.scid 2026-09-25 09:25:21.618 | YMZ26-CBOT 10 Min #13 | Chart data loading complete. 2026-09-25 09:25:21.672 | Using Bid/Ask average for last trade price for XAUUSD 2026-09-25 09:25:21.673 | Using symbol data fast lookup vector 2026-09-25 09:25:21.673 | Starting DelayedDownloadMonitoringTimer 2026-09-25 09:25:21.673 | Starting HDTimeoutTimer 2026-09-25 09:25:21.673 | Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. 2026-09-25 09:25:21.684 | Starting DelayedDownloadMonitoringTimer 2026-09-25 09:25:21.684 | Starting HDTimeoutTimer 2026-09-25 09:25:21.684 | Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data. 2026-09-25 09:25:21.700 | Historical data service client indicated that downloads are not enabled. Symbol: TICK-NYSE. Data Type: Intraday data. 2026-09-25 09:25:21.702 | Historical data service client indicated that downloads are not enabled. Symbol: YMZ26-CBOT. Data Type: Intraday data. 2026-09-25 09:25:21.716 | Historical data service client indicated that downloads are not enabled. Symbol: MESZ26-CME. Data Type: Intraday data. 2026-09-25 09:25:21.731 | Historical data service client indicated that downloads are not enabled. Symbol: AMZN-NQTV. Data Type: Intraday data. 2026-09-25 09:25:21.747 | Using Bid/Ask average for last trade price for EURUSD 2026-09-25 09:25:21.747 | Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data. 2026-09-25 09:25:21.749 | XAUUSD Daily #2 | Reloading chart. 2026-09-25 09:25:21.753 | XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly 2026-09-25 09:25:21.754 | XAUUSD Daily #2 | Chart data loading complete. 2026-09-25 09:25:21.935 | Historical data service client indicated that downloads are not enabled. Symbol: AAPL. Data Type: Intraday data. 2026-09-25 09:25:21.952 | Historical data service client indicated that downloads are not enabled. Symbol: BTCUSDT_PERP_BINANCE. Data Type: Intraday data. 2026-09-25 09:25:21.952 | Real-time Intraday chart data file updates started for BTCUSDT_PERP_BINANCE 2026-09-25 09:25:21.954 | Opened cached Intraday file: C:\SierraChart\Data\BTCUSDT_PERP_BINANCE.scid. Thread ID: 7176 2026-09-25 09:25:21.954 | Intraday chart data file opened for BTCUSDT_PERP_BINANCE 2026-09-25 09:34:55.462 | Requested new login tokens. 2026-09-25 09:34:55.981 | Received 8 login tokens. 2026-09-25 09:35:54.982 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2026-09-25 09:36:07.934 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | Number times message previously added: 1 * Hello! I've registered a trial account, but cannot get data for any symbol. In the "Data/Trade Service Settings" SC Data feed is "Not enabled on package" I also see "Not Connected " status in the left top corner. |
| [2026-09-25 14:57:43] |
| John - SC Support - Posts: 48483 |
|
Your accout is associated with a "disposable email domain". We recently added a block to not allow accounts with emails from these kind of domains to be able to use Sierra Chart. To use Sierra Chart, you will need to change your email address to account that is not from one of those kinds of domains. You can change your email address at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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