Support Board
Date/Time: Fri, 25 Sep 2026 14:09:45 +0000
Post From: Cannot get SC Data feed on Trial Package
| [2026-09-25 09:45:22] |
| User381576 - Posts: 1 |
|
2026-09-25 09:25:13.324 | Trade activity files set size: 0 2026-09-25 09:25:13.411 | DTC Protocol Server feature not enabled for Sierra Chart account. * 2026-09-25 09:25:13.411 | Reading Internal Order ID file. 2026-09-25 09:25:13.417 | Reading Trade Orders file. 2026-09-25 09:25:13.419 | Reading Trade Positions file. 2026-09-25 09:25:13.420 | Reading Trade Account Data files. 2026-09-25 09:25:13.422 | Software version: 2957 64-bit 2026-09-25 09:25:13.422 | Primary Thread ID: 7176 2026-09-25 09:25:13.422 | Usage end date: 2026-10-09 2026-09-25 09:25:13.422 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-09-25 09:25:13.422 | Current selected Data/Trading service: SC Data 2026-09-25 09:25:13.422 | Custom symbol settings values: enabled 2026-09-25 09:25:13.422 | Chart Update Interval: 400 2026-09-25 09:25:13.422 | Intraday Data Storage Time Unit: 1 2026-09-25 09:25:13.422 | Time Zone: +00:00:00 (UTC+00) 2026-09-25 09:25:13.422 | 2026-09-25 09:25:13 Local computer time in UTC 2026-09-25 09:25:13.422 | 2026-09-25 09:25:13 Local computer time in SC Time Zone 2026-09-25 09:25:13.422 | 2026-09-25 09:25:10 Server time in UTC 2026-09-25 09:25:13.422 | Local computer UTC time and Server UTC time difference: 3 seconds. 2026-09-25 09:25:13.422 | Program path: C:\SierraChart\ 2026-09-25 09:25:13.422 | Data Files path: C:\SierraChart\Data\ 2026-09-25 09:25:13.422 | OS Version Number: 10.0 2026-09-25 09:25:13.422 | Locale Setting: C 2026-09-25 09:25:13.422 | Crash reporter started: true 2026-09-25 09:25:13.422 | 2026-09-25 09:25:13.446 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-09-25 09:25:13.472 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-09-25 09:25:13.648 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-09-25 09:25:13.648 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-09-25 09:25:13.853 | Received 5 login tokens. 2026-09-25 09:25:14.097 | Symbol settings MD5 received. Request ID: 1. 2026-09-25 09:25:14.097 | Symbol settings are up-to-date for scdataallservices. 2026-09-25 09:25:15.953 | Requested user files to download. 2026-09-25 09:25:16.736 | There are no user files to download. 2026-09-25 09:25:17.968 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2026-09-25 09:25:21.201 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2026-09-25 09:25:21.262 | XAUUSD 1 Min #1 | Reloading chart. 2026-09-25 09:25:21.283 | XAUUSD Daily #2 | Reloading chart. 2026-09-25 09:25:21.295 | YMZ26-CBOT 1 Min #3 | Reloading chart. 2026-09-25 09:25:21.307 | TICK-NYSE 1 Min #4 | Reloading chart. 2026-09-25 09:25:21.319 | MESZ26-CME 1 Min #5 | Reloading chart. 2026-09-25 09:25:21.329 | AMZN-NQTV 60 Min #6 | Reloading chart. 2026-09-25 09:25:21.344 | EURUSD Daily #7 | Reloading chart. 2026-09-25 09:25:21.356 | EURUSD 5 Min #8 | Reloading chart. 2026-09-25 09:25:21.367 | MESZ26-CME #9 | Reloading chart. 2026-09-25 09:25:21.378 | MESZ26-CME 1 Min #10 | Reloading chart. 2026-09-25 09:25:21.536 | AAPL 5 Min #11 | Reloading chart. 2026-09-25 09:25:21.547 | BTCUSDT_PERP_BINANCE 1 Min #12 | Reloading chart. 2026-09-25 09:25:21.558 | YMZ26-CBOT 10 Min #13 | Reloading chart. 2026-09-25 09:25:21.564 | XAUUSD 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.scid 2026-09-25 09:25:21.565 | XAUUSD 1 Min #1 | Chart data loading complete. 2026-09-25 09:25:21.566 | XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly 2026-09-25 09:25:21.567 | XAUUSD Daily #2 | Chart data loading complete. 2026-09-25 09:25:21.567 | YMZ26-CBOT 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMZ26-CBOT.scid 2026-09-25 09:25:21.568 | YMZ26-CBOT 1 Min #3 | Chart data loading complete. 2026-09-25 09:25:21.568 | TICK-NYSE 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TICK-NYSE.scid 2026-09-25 09:25:21.569 | TICK-NYSE 1 Min #4 | Chart data loading complete. 2026-09-25 09:25:21.570 | MESZ26-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ26-CME.scid 2026-09-25 09:25:21.571 | MESZ26-CME 1 Min #5 | Chart data loading complete. 2026-09-25 09:25:21.592 | AMZN-NQTV 60 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMZN-NQTV.scid 2026-09-25 09:25:21.594 | AMZN-NQTV 60 Min #6 | Chart data loading complete. 2026-09-25 09:25:21.594 | EURUSD 5 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\EURUSD.scid 2026-09-25 09:25:21.596 | EURUSD 5 Min #8 | Chart data loading complete. 2026-09-25 09:25:21.596 | MESZ26-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ26-CME.scid 2026-09-25 09:25:21.597 | MESZ26-CME #9 | Chart data loading complete. 2026-09-25 09:25:21.600 | MESZ26-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\MESZ26-CME.scid 2026-09-25 09:25:21.601 | MESZ26-CME 1 Min #10 | Chart data loading complete. 2026-09-25 09:25:21.611 | EURUSD Daily #7 | Chart data loading complete. 2026-09-25 09:25:21.612 | AAPL 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid 2026-09-25 09:25:21.614 | AAPL 5 Min #11 | Chart data loading complete. 2026-09-25 09:25:21.614 | BTCUSDT_PERP_BINANCE 1 Min #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\BTCUSDT_PERP_BINANCE.scid 2026-09-25 09:25:21.616 | BTCUSDT_PERP_BINANCE 1 Min #12 | Chart data loading complete. 2026-09-25 09:25:21.616 | YMZ26-CBOT 10 Min #13 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\YMZ26-CBOT.scid 2026-09-25 09:25:21.618 | YMZ26-CBOT 10 Min #13 | Chart data loading complete. 2026-09-25 09:25:21.672 | Using Bid/Ask average for last trade price for XAUUSD 2026-09-25 09:25:21.673 | Using symbol data fast lookup vector 2026-09-25 09:25:21.673 | Starting DelayedDownloadMonitoringTimer 2026-09-25 09:25:21.673 | Starting HDTimeoutTimer 2026-09-25 09:25:21.673 | Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Intraday data. 2026-09-25 09:25:21.684 | Starting DelayedDownloadMonitoringTimer 2026-09-25 09:25:21.684 | Starting HDTimeoutTimer 2026-09-25 09:25:21.684 | Historical data service client indicated that downloads are not enabled. Symbol: XAUUSD. Data Type: Daily data. 2026-09-25 09:25:21.700 | Historical data service client indicated that downloads are not enabled. Symbol: TICK-NYSE. Data Type: Intraday data. 2026-09-25 09:25:21.702 | Historical data service client indicated that downloads are not enabled. Symbol: YMZ26-CBOT. Data Type: Intraday data. 2026-09-25 09:25:21.716 | Historical data service client indicated that downloads are not enabled. Symbol: MESZ26-CME. Data Type: Intraday data. 2026-09-25 09:25:21.731 | Historical data service client indicated that downloads are not enabled. Symbol: AMZN-NQTV. Data Type: Intraday data. 2026-09-25 09:25:21.747 | Using Bid/Ask average for last trade price for EURUSD 2026-09-25 09:25:21.747 | Historical data service client indicated that downloads are not enabled. Symbol: EURUSD. Data Type: Intraday data. 2026-09-25 09:25:21.749 | XAUUSD Daily #2 | Reloading chart. 2026-09-25 09:25:21.753 | XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly 2026-09-25 09:25:21.754 | XAUUSD Daily #2 | Chart data loading complete. 2026-09-25 09:25:21.935 | Historical data service client indicated that downloads are not enabled. Symbol: AAPL. Data Type: Intraday data. 2026-09-25 09:25:21.952 | Historical data service client indicated that downloads are not enabled. Symbol: BTCUSDT_PERP_BINANCE. Data Type: Intraday data. 2026-09-25 09:25:21.952 | Real-time Intraday chart data file updates started for BTCUSDT_PERP_BINANCE 2026-09-25 09:25:21.954 | Opened cached Intraday file: C:\SierraChart\Data\BTCUSDT_PERP_BINANCE.scid. Thread ID: 7176 2026-09-25 09:25:21.954 | Intraday chart data file opened for BTCUSDT_PERP_BINANCE 2026-09-25 09:34:55.462 | Requested new login tokens. 2026-09-25 09:34:55.981 | Received 8 login tokens. 2026-09-25 09:35:54.982 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2026-09-25 09:36:07.934 | Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | Number times message previously added: 1 * Hello! I've registered a trial account, but cannot get data for any symbol. In the "Data/Trade Service Settings" SC Data feed is "Not enabled on package" I also see "Not Connected " status in the left top corner. |