Support Board
Date/Time: Wed, 11 Nov 2026 23:06:48 +0000
SC Data not enabled on package
View Count: 401
| [2026-09-25 09:20:48] |
| User719037 - Posts: 3 |
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Hello, I am experiencing an issue with my Sierra Chart Trial Package and would appreciate some assistance. My Trial Package is currently active until October 12, 2026, so the trial itself has not expired. However, when I try to connect to the data feed, Sierra Chart shows: “SC Data not enabled on package” As a result, the platform remains “Not Connected” and I am unable to load data. I was able to use the trial and access data previously, but this suddenly stopped working. I have already tried disconnecting and reconnecting to the Data Feed, but this did not resolve the issue. I have also noticed another user reporting what appears to be the same issue with an active Trial Package. Could you please check whether my Trial Package and SC Data service entitlement are correctly activated on my account, and let me know what I need to do to restore the connection? Thank you for your help. |
| [2026-09-25 14:58:16] |
| John - SC Support - Posts: 48504 |
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We are looking into this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-25 18:24:21] |
| John - SC Support - Posts: 48504 |
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We apologize for this. We made change that you need to verify your email address in order to be able to use the Trial. You can verify your email at the following link: https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-15 01:41:56] |
| ButterGuns - Posts: 2 |
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October 14 - no verification emails are reaching my email box (including spam)
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| [2026-10-15 03:31:09] |
| Sierra_Chart Engineering - Posts: 25415 |
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The email address on your Sierra Chart account is already verified. So nothing more needs to be done in regards to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-10-15 11:45:59] |
| ButterGuns - Posts: 2 |
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My problem was solved. It was my yahoo.com email that wasn't getting through. I used a different email, other than yahoo, and it worked immediately. The answer was in a different thread. |
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