Support Board
Date/Time: Tue, 10 Nov 2026 17:43:52 +0000
TRIAL Activation "Not Connected"
View Count: 614
| [2026-09-25 08:08:58] |
| floofem - Posts: 1 |
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Dear Sir/Madam, I have created an account for trial, although it says activated and gives me the dates (2026-10-16 23:59:59 UTC 22 Days), Data not loading, also it says "Not Connected", I tried to Disconnect and Connect to Data Feed, but still not working. Please help me solve this issue ASAP. Thank you in advance, |
| [2026-09-25 09:03:07] |
| User719037 - Posts: 3 |
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Hello, I am experiencing the exact same issue. I created my Sierra Chart account on September 21, 2026, and my Trial Package is still active until October 12, 2026. However, Sierra Chart shows “Not Connected”, and I am unable to load data. I have also tried disconnecting and reconnecting to the Data Feed, but this does not resolve the issue. Could someone from Sierra Chart please clarify what is causing this? I would also appreciate a response so I can help troubleshoot this issue on my side as well. Thank you! |
| [2026-09-25 09:58:15] |
| User720887 - Posts: 1 |
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Yes today i created free trial account and it successfully created but when i logged in software it says "Not Connected", I tried to Disconnect and Connect to Data Feed, but still its not connecting.Please resolve this as soon as possible. Thank you! Date Time Of Last Edit: 2026-09-25 09:59:18
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| [2026-09-25 11:56:45] |
| User864119 - Posts: 1 |
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My trial is also not working since yesterday even though it expiry date is quite further . Sierra Chart shows “Not Connected”, and I am unable to load data.
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| [2026-09-25 13:05:30] |
| User722407 - Posts: 1 |
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DEAR SIR 0R MADAM My trial account is not working since morning ,its saying not connected |
 Screenshot (3099).png / V - Attached On 2026-09-25 13:04:02 UTC - Size: 74.43 KB - 61 views |
| [2026-09-25 13:28:12] |
| User666388 - Posts: 3 |
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Same issue. Trial usage still valid in Help → About (end date 2026-10-09). Delayed Data Feed = No. Every Current Selected Service line shows “(Not enabled on package).” Message Log: “Service package does not support this function or account is expired.” Disconnect is greyed out.
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| [2026-09-25 14:54:09] |
| John - SC Support - Posts: 48483 |
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We are looking into this.
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| [2026-09-25 17:20:46] |
| SC Support - Posts: 2110 |
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It is now necessary to verify your email in order to use the Trial time. Please verify your email here: https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification Also on the main control panel, you should see a notifcation at the top telling you your email is not verified. Date Time Of Last Edit: 2026-09-25 18:44:35
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