Support Board
Date/Time: Tue, 22 Sep 2026 16:22:46 +0000
Timeout error
View Count: 20
| [2026-09-22 14:26:47] |
| User524690 - Posts: 11 |
|
Hi Team, i am unable to loging to sierra chart, i have update to the latest version and still comes up with the error attached. Also im having issues with the CME real time data cutting out while in trade and not loading (price freezes), can we please check that the data is connected form the back end. THanks Neil |
 timeout error (1).png / V - Attached On 2026-09-22 14:26:04 UTC - Size: 207.69 KB - 5 views |
| [2026-09-22 15:38:58] |
| John - SC Support - Posts: 47971 |
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Given everything you are stating, you are having general connectivity issues to our servers. There is no general issue with the service to/from our servers, so you need to check on the connection from your side. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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