Support Board
Date/Time: Mon, 14 Sep 2026 15:47:19 +0000
Connection is not made
View Count: 24
| [2026-09-14 13:07:03] |
| User582666 - Posts: 13 |
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My Sierra chart tries to reconnect but fails. I have everything paid, as far as I know. Both the 11 package and the Denali service is active. Why can't I connect? |
| [2026-09-14 15:42:54] |
| John - SC Support - Posts: 47865 |
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What trading/data service are you trying to connect to? If you are having a problem connecting, you should be getting an error message. Typically, it would be a popup on the screen, but there should be something in your Message Log if you are not getting something explicit. Please tell us exactly what the message states if you are getting one. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-14 15:45:58] |
| Sierra_Chart Engineering - Posts: 24861 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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