Support Board
Date/Time: Tue, 08 Sep 2026 16:49:42 +0000
chart not updating
View Count: 20
| [2026-09-08 15:01:58] |
| User538826 - Posts: 10 |
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Hi i am having problems with my charts updating. it seems to be frozen. i have restarted sierra chart, candles start printing for a few minutes but then freeze. i have also tried disconnecting and reconnecting but the same problem occurs. i have tried it on another symbol and that works fine however in my current GC charts candles seem to be stuck.
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| [2026-09-08 16:10:18] |
| John - SC Support - Posts: 47802 |
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What is the symbol of that chart as it is set in "Chart >> Chart Settings >> Symbol >> Symbol"? And please get us your Message Log by following these instructions for that symbol: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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