Support Board
Date/Time: Fri, 23 Oct 2026 19:21:42 +0000
Delayed Trading Evaluator: inconsistent TradingIsDisabled values
View Count: 256
| [2026-09-08 11:26:40] |
| User600279 - Posts: 1 |
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Hello Sierra Chart Support, We are testing a read-only DTC client on the Delayed Trading Evaluator WebSocket endpoint wss://tradesimulation1.sierracharts.com:11095. On 8 September 2026 the server identifies as SC DTC Server, Build 58044, protocol version 8. For a newly created simulated USD account with TradingIsDisabled explicitly set to 1, we receive these values for the same account: - ACCOUNT_SETTINGS_RESPONSE (10116): TradingIsDisabled = 1. - TRADE_ACCOUNT_RESPONSE (401): TradingIsDisabled = 0. - ACCOUNT_BALANCE_UPDATE (600): TradingIsDisabled = 1. The cash balance is 0, IsUnderRequiredAccountValue is 1, and we have not submitted orders or balance adjustments. Our client currently refuses to declare a consistent inventory because the flags disagree. Do these three fields have different documented meanings on this service? Which fields should a client use to determine whether new orders are blocked, while retaining the configured account-level trading lock? Please clarify the protocol semantics only. Please do not enable trading, alter account settings or balances, or place any orders. Thank you. |
| [2026-09-08 22:06:48] |
| Sierra_Chart Engineering - Posts: 25250 |
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What we need to know is trading actually disabled on the account?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-09 00:41:33] |
| Sierra_Chart Engineering - Posts: 25250 |
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We did look into this some more and if trading is disabled on the account, this message will not indicate that: - TRADE_ACCOUNT_RESPONSE (401): TradingIsDisabled = 0. Although the field is there it is not used within this specific context for which you are getting it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-09 00:42:10
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