Support Board
Date/Time: Tue, 20 Oct 2026 06:59:46 +0000
DOM : Stacking/Pulling
View Count: 985
| [2026-09-03 07:49:29] |
| Trader369 - Posts: 24 |
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Hello, I would like to report a significant difference in the DOM behavior between versions 2931 and 2947. I was using Sierra Chart version 2931, and my DOM was working normally. Then I updated Sierra Chart to version 2947. I did not change any of my DOM settings or configuration. However, after the update, I immediately noticed a significant change in the DOM behavior: * The Stacking/Pulling display was no longer behaving normally. * Normally, I have positive Stacking values displayed in blue and negative Pulling values displayed in red. * With version 2947, the negative red Pulling values were largely missing, while the positive Stacking values were still displayed. * I also normally have green bars on the bid/buy side and red bars on the ask/sell side. With 2947, I was seeing mostly green bars and significantly fewer red bars than normal. * In addition, when I sent a market order, I noticed a noticeable delay and spread compared with the normal behavior I had before. What is particularly important is that I did not change any settings. To test this, I reinstalled version 2931 and went back to exactly the same configuration. As soon as I returned to version 2931, the DOM behavior went back to normal: * Stacking/Pulling values are displayed normally again, including the negative red Pulling values. * The green and red bars are displayed normally again. * The DOM behavior and market-order execution are back to the behavior I was accustomed to. So I have a very clear difference between the two versions on the same computer, with the same configuration and without changing the DOM settings: 2931 = normal behavior 2947 = abnormal behavior 2931 again = normal behavior Could you please let me know: 1. Have you already received reports from other users about this issue between versions 2931 and 2947? 2. Is this a known issue or a regression in one of the versions after 2931? 3. If it is a known issue, is a fix planned for a future version? 4. Are there any logs, configuration files, screenshots, or other information you would like me to provide to help identify and reproduce the problem? For now, I am staying on version 2931 because the DOM is behaving normally again. Thank you. |
| [2026-09-03 14:17:47] |
| John - SC Support - Posts: 48259 |
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In the Pulling/Stacking columns, are you getting any negative volume bars displayed? Is this just an issue with the volume bars, or are you seeing differences in the actual pulling/stacking values? You reference bars on Bid and Ask, are you referring to the actual Bid Size/Ask Size columns, or is this in reference to the pulling/stacking? Please get us images from both versions of what you are seeing by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 14:24:47] |
| Trader369 - Posts: 24 |
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It’s only about the Pulling/Stacking column. I don’t see the negative numbers anymore
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| [2026-09-03 14:35:47] |
| John - SC Support - Posts: 48259 |
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If you are not seeing the negative volume bars at all, then this is just due to a change in how this is handled between the versions. Refer to the following coloring settings that control whether the negative volume bars are displayed in current versions: Customizing Fonts, Colors, Line Styles, and Widths for Chart Trading, Chart DOM, and Trade DOM: Chart DOM Bid Market Depth Pulling/Stacking Negative Volume Bar Customizing Fonts, Colors, Line Styles, and Widths for Chart Trading, Chart DOM, and Trade DOM: Chart DOM Ask Market Depth Pulling/Stacking Negative Volume Bar Keep in mind there are separate controls for the Trade DOM for these items. You need to set the option for "Enable" to "Yes" for the above two items to view the negative volume bars. -- If the above is not the solution, or not all of it, then we need more information on the specifics, and we need images of what you are seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 14:39:15] |
| Trader369 - Posts: 24 |
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But how come did it change between the two versions cause I haven’t modified any settings. Moreover when I click buy market, my order is taken 10 ticks different from the market. It seems like it’s not synchronized. However everything works find on the 2931 version.
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| [2026-09-03 16:40:09] |
| John - SC Support - Posts: 48259 |
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The pulling/stacking negative volume bars change because we made a change to it and introduced the new setting. Originally, the Pulling/Stacking did NOT display any bars for the negative side. After introducing the negative volume bars, we received feedback that some people wanted it the old way. So we introduced the new setting and had everything setup as it was originally - where those volume bars were not displayed. We tend to keep things the same as they have been. This was a bit of an outlier, but the current releases are matching to what it would have been originally. -- As to your orders not going in at the price you expect, there is nothing different in the releases. Any issue with this would be related to either your data or your trading service, both of which are Rithmic in your case. In addition, the interface between Sierra Chart and Rithmic is owned by Rithmic. So when you enter a Buy Market order, that order is sent to Rithmic, using the Rithmic software. There is nothing in Sierra Chart that would cause a delay in this processing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 17:17:07] |
| Trader369 - Posts: 24 |
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I understand but what do I have to do to display the stacking numbers in blue, pulling numbers in red, green volume for bid and red volume for ask?
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| [2026-09-03 17:22:18] |
| Trader369 - Posts: 24 |
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In order to work properly, shall I keep using the 2931 version which works instead of the 2947? Or what is the exact procedure to set the last version like the 2931 version?
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| [2026-09-03 18:25:58] |
| John - SC Support - Posts: 48259 |
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The colors should have stayed the same from one version to another. The only thing that should have changed is the Pulling/Stacking Negative Volume Bars being displayed. For which we gave you the information on where those items are found and how to enable them. We do not know why the colors would have changed otherwise. But, if they are different, then you can change the colors in the Graphics Settings. Refer to the coloring options starting at the following link: Customizing Fonts, Colors, Line Styles, and Widths for Chart Trading, Chart DOM, and Trade DOM: Chart DOM Bid Market Depth Pulling/Stacking We are not certain which release had the changed graphics setup, so you may have the old graphics options in 2931 and the new in 2947. The documentation for the graphics settings have been updated for both the Trade/Chart DOM and the rest of the graphics. Refer to the general information here: Graphics Settings And also keep in mind that there are chart specific graphics versus global graphics. So if you are changing things in one place and it is not working, then that means it is setup for the other option. Refer to the following: Graphics Settings: Using Different Color and Graphics Settings for Specific Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 19:14:45] |
| Trader369 - Posts: 24 |
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I’m sorry but I don’t find the settings. The colors seems right red and green but not at the right place, only positive numbers in blue and negative numbers are well set in red in global settings colors. So I don’t understand what I have missed and why there is a gap between the market price and the real price. Btw why did you change a settings which was perfectly working on a former version?
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Private File |
| [2026-09-03 19:20:24] |
| John - SC Support - Posts: 48259 |
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Exactly what color are you wanting to change? Assuming that the Pulling/Stacking columns are the ones on the far right of your image, there are no negative values displayed at the time of the image, so there is nothing to compare the current color setting to. -- What exactly is the issue with the price? What is the gap you are referring to and what you are comparing against? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 19:23:00] |
| Trader369 - Posts: 24 |
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I don’t want to change the colors. I want to display the negatives numbers (red). The positive number (blue) are working. I want to send you a picture but it doesn’t charge from my mobile
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| [2026-09-03 19:26:56] |
| Trader369 - Posts: 24 |
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At the right of the bid ask columns, there are blue numbers (stacking) with volume bar in green for bid and volume bar in red for ask, however the negative number don’t display and should be red. This is my problem, not an issue with the volume bars. Do you understand?
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| [2026-09-03 19:27:19] |
| John - SC Support - Posts: 48259 |
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We are not understanding. When you have a negative value in the Pulling/Stacking columns, is it the color you want or not? The image you supplied previously does not have any negative values displayed. And we wonder if the columns you show are actually the Pulling/Stacking, as the numbers are too evenly distributed. It looks to us like those columns are the Current Traded Bid/Ask. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 19:34:51] |
| Trader369 - Posts: 24 |
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There is none negative value displayed in that column since the update. Only the positive in blue. Negative numbers should be red and the color is already well set in the global settings. So the issue is that the negative values don’t exist anymore. I don’t know how to better explain
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| [2026-09-03 20:40:48] |
| John - SC Support - Posts: 48259 |
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Check the columns that are displayed by selecting "Trade >> Customize Chart/Trade DOM Columns". Those do not look like Pulling/Stacking columns.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-03 21:01:39] |
| Trader369 - Posts: 24 |
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I have checked. This column name is combined stacking / pulling. I will send you a photo on my version 2931 which works and it will be confirmed. However with the same setting on the 2947 version, I don’t have the same information. Negative numbers are missing. You will be able to compare later with 2 photos of the 2 versions
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| [2026-09-03 21:41:05] |
| John - SC Support - Posts: 48259 |
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Please get us that Trading DOM by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-04 07:07:00] |
| Trader369 - Posts: 24 |
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Attached, the trading DOM in versions 2931 and 2947 to compare
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 DOM 2947.Cht - Attached On 2026-09-04 07:05:24 UTC - Size: 5 KB - 38 views DOM 2931.Cht - Attached On 2026-09-04 07:05:33 UTC - Size: 4.87 KB - 33 views |
| [2026-09-04 07:27:17] |
| Trader369 - Posts: 24 |
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Attached, screenshots of the two doms, you can see an issue with the negative pulling red numbers and gap between price and real market price. 2931 is good, 2947 is wrong.
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| [2026-09-04 07:27:39] |
| Trader369 - Posts: 24 |
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File attached
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 DOM 2931 1.png / V - Attached On 2026-09-04 07:27:26 UTC - Size: 53.33 KB - 53 views DOM 2931 2.png / V - Attached On 2026-09-04 07:27:30 UTC - Size: 58.15 KB - 46 views |
| [2026-09-04 07:28:01] |
| Trader369 - Posts: 24 |
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File attached
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| DOM 2947 1.png / V - Attached On 2026-09-04 07:27:51 UTC - Size: 53.06 KB - 50 views DOM 2947 2.png / V - Attached On 2026-09-04 07:27:56 UTC - Size: 54.03 KB - 52 views |
| [2026-09-04 13:28:42] |
| John - SC Support - Posts: 48259 |
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We now understand what you are seeing, but we do not understand why. Attached is what we see when we open your DOM from version 2947. Everything looks correct. We think this may have something to do with Rithmic data, as that is the one thing that is different in this case. Please do the following for us: - In the installation that you have set to version 2947, change "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" to "SC Data". - Select OK to close that window. - When prompted to update your symbols, answer "Yes". Let us know if that Trade DOM is then showing correctly or not. The data will be 10 minutes delayed, so you can not compare it to the other installation. But it should at least look correct. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-04 17:12:24] |
| Trader369 - Posts: 24 |
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OK on the version 2947 I have changed the "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" to "SC Data" and the DOM works perfectly. So it's an issue between Rithmic and the version 2947 but nothing about the pulling, negative numbers and red color. So what shall I do? For the moment I will keep working on the version 2931 but will you inform Rithmic about this incompatibility? Thank you |
| [2026-09-04 17:19:55] |
| John - SC Support - Posts: 48259 |
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We have raised this to our engineering team for them to check into it. We do not know why there would be an issue with the Rithmic data between versions. but nothing about the pulling, negative numbers and red color.
We are not understanding this statement. Is there an issue with the colors in 2947 when you are connected to SC Data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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