Support Board
Date/Time: Mon, 31 Aug 2026 03:58:53 +0000
CME Data Not Loading in Real-Time
View Count: 55
| [2026-08-30 22:13:27] |
| HARK - Posts: 8 |
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CME data is not loading in real-time. Only on data reload. Please check the server issues. Thank you. |
| [2026-08-30 22:21:00] |
| User303857 - Posts: 199 |
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seems something is off ?
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| [2026-08-30 22:35:06] |
| Sierra_Chart Engineering - Posts: 24714 |
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We do not see any problems with CME data this evening. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-30 22:46:22] |
| User303857 - Posts: 199 |
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Sent the log file to you.
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| [2026-08-30 22:47:37] |
| HARK - Posts: 8 |
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I was able to resolve the error. I had a second copy of Sierra loaded. I apologize for the inconvenience
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| [2026-08-30 22:48:04] |
| User303857 - Posts: 199 |
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looks like it is working now!
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| [2026-08-30 22:52:28] |
| Sierra_Chart Engineering - Posts: 24714 |
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Regarding post #5, yes that would be the explanation. Regarding post #4 we did not look at the Message Log because you say it is working now. Nothing was changed at our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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