Support Board
Date/Time: Wed, 26 Aug 2026 19:59:48 +0000
Visually mis-matched positions
View Count: 27
| [2026-08-26 15:51:54] |
| sadramistes - Posts: 24 |
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On the 24th of August i opened a position on Sierra but i closed it on my phone through the R-Pro from Rithmic. Just to to let you know i have Denali connection with my broker but i use Rithmic credentials only to log in my trading account and trade. Since then when i open any positions i can see the entry trinagle but all trades all seem to be connected with the trades of that day. I checked the Trading Activity log and it seems to be trades are logged correctly so i can say its not a Rithmic issue, so i suspect it might be a sierra issue. As a result, also the PnL depicted is wrong. i was hoping you could help me resolve it. Thank you
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| [2026-08-26 16:06:51] |
| John - SC Support - Posts: 47665 |
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The problem is that the order fill from when you closed the position on Rithmic is not present in Sierra Chart, as Rithmic did not inform your software that this had occurred. You need to either enter the missing order fill or adjust your order fill loading times for your charts to avoid this issue. Please go through the items at the following link that goes further into this and gives you instructions: Help With Daily Profit/Loss Value: Simplified Steps to Solve Incorrect Daily Profit/Loss Note that in Step #1 of those instructions it links to Automatically Loading missing Order Fills. This will not work with Rithmic, you would need to manually enter the order fill, which is one section below the automatic process. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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