Support Board
Date/Time: Thu, 15 Oct 2026 02:20:47 +0000
Direct DTC connection to Teton order routing servers — requesting setup details
View Count: 315
| [2026-08-24 19:15:07] |
| User858578 - Posts: 2 |
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Hello — I'm a Teton Futures Order Routing customer (clearing through Ironbeam, service active on my account) running a fully automated trading system with my own market data feed (Databento). My program speaks native binary DTC. Per Engineering's statements in threads 75988 and 72949 that direct DTC connection to the Teton trading servers is possible for order routing (market data not needed — I have my own), I'd like to set that up: my DTC client connecting directly to the Teton order routing servers, without a running Sierra Chart instance as intermediary. Could you advise: 1. The connection procedure — server address/port for my account, authentication (Sierra account name/password on LOGON_REQUEST?), and any TLS or encoding requirements. 2. Anything required on my account or the clearing firm's side to authorize the direct connection. 3. Any constraints I should design for — connection limits, heartbeat expectations, session hours. Happy to provide any account verification needed. Thank you. Date Time Of Last Edit: 2026-08-24 19:16:10
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| [2026-08-25 16:56:51] |
| Sierra_Chart Engineering - Posts: 25177 |
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The connection is not deliberately blocked, but there is a technical reason why you cannot connect directly to the Teton order routing servers and we have not yet had a chance to look into it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-26 20:56:15] |
| User858578 - Posts: 2 |
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Two things that may help when you get a chance to look into it: 1. I'm glad to assist from the client side — I can run test connections against the Teton order routing servers on request and provide precise logs (TCP/TLS behavior, LOGON_REQUEST/response bytes, timing). If the technical reason turns out to be something client-adaptable (a specific encoding, session binding to a Sierra Chart instance, an allowlist), I'll adapt my client to whatever the requirement is. 2. In the meantime, is the recommended supported approach to run a Sierra Chart instance with its DTC Protocol server enabled as the local bridge for order routing? That's what I do today and it works well — my interest in the direct connection is removing the intermediary hop for reliability in a fully automated setup. |
| [2026-08-30 04:57:31] |
| seandunaway - Posts: 398 |
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i'm also interested please
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| [2026-08-31 22:00:13] |
| Sierra_Chart Engineering - Posts: 25177 |
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After further consideration, we are not going to allow direct connections to the trading servers. Use the DTC Protocol server in Sierra Chart for trading: Data and Trading Communications (DTC) Protocol Server Yes: 2. In the meantime, is the recommended supported approach to run a Sierra Chart instance with its DTC Protocol server enabled as the local bridge for order routing? That's what I do today and it works well — my interest in the direct connection is removing the intermediary hop for reliability in a fully automated setup. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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