Support Board
Date/Time: Sat, 10 Oct 2026 02:18:09 +0000
Not getting real time dasta
View Count: 312
| [2026-08-23 23:18:53] |
| Doug1001 - Posts: 6 |
|
I apologize for asking this again, but I cannot figure out why I am still not getting real time data. I am still getting the message about not logging into a funded account once a month. I have gone through these steps several times and cannot figure out what I am doing wrong. Any help would be greatly appreciated. Thanks |
| [2026-08-24 08:30:42] |
| Sierra_Chart Engineering - Posts: 25123 |
|
You say you are doing this: I have gone through these steps several times and cannot figure out what I am doing wrong.
What Trading service are you connecting to? Who is your futures broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-25 01:02:31] |
| Doug1001 - Posts: 6 |
|
My trading services is AMP Global Clearing.
|
| [2026-08-25 13:25:00] |
| John - SC Support - Posts: 48169 |
|
What order routing service are you using with AMP? It will be one of Rithmic, CQG, or Teton.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-26 01:08:48] |
| Doug1001 - Posts: 6 |
|
I called AMP and the person I spoke to said I should use CQG. I tried that and got an error message, I tried Rithmic also and that did not work either. I just tried Teton and got the same message "Data or Trading Service has changed. Do you want to translate the symbols..." When I click yes, I get the same error message "User name or password is incorrect. I get the same message for CQG, Rithmic and Teton. Thanks for your help |
| [2026-08-26 14:23:11] |
| John - SC Support - Posts: 48169 |
|
There is no Username/Password for Teton, so you can not get that messasge with Teton. You need to know for certain which Order Routing Service you are using with AMP. If you are actually setup with CQG with AMP, and you are getting an error about the Username/Password when you try to connect to your CQG account, then first ensure that you have the correct Username. After that, change your password with CQG and then enter this new password in Sierra Chart. We do not know why this occurs, but we hear about it every few months where a person can no longer connect to CQG even though they have not changed their password. The only solution we know is to reset the password to something new, and then everything works properly again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-27 03:24:56] |
| Doug1001 - Posts: 6 |
|
That was it, it is working now!!! Thank you so much! |
To post a message in this thread, you need to log in with your Sierra Chart account: