Support Board
Date/Time: Mon, 05 Oct 2026 05:55:32 +0000
Gaps / Missing Bid and Ask depth levels on Trade DOM with Denali & SC Data
View Count: 284
| [2026-08-20 22:35:30] |
| jarend - Posts: 2 |
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I am experiencing persistent gaps (missing price levels) in the Bid Size and Ask Size columns on my Trade DOM. The Volume Profile bars on the side render correctly across price levels, but the Level 2 numbers in the Bid/Ask columns are mostly blank or only show values on scattered prices. What I have already verified/tested: Data Feed / Service Test: The issue persists both when using Denali with my broker service and when switched directly to SC Data - Delayed Exchange Data. Settings Checked: Tick Size is correctly set to 0.25 (NQ / ES) and Price Display Format is 1/4 (0.25). Market Depth Limit is set to 0 (or 500+). Market Depth Minimum Size to Display is set to 0. Hide Value If Zero / Hide Volume/Size If Zero options are unchecked. Use as Trade Only Symbol is set to No. Reset Attempts: I have tested this on a completely new/clean Trade DOM window, performed Chart > Clear Depth Data, cleared the symbol settings, and reconnected, but the DOM continues to render blank gaps between active depth levels. I have attached a screenshot of the issue. |
 support.png / V - Attached On 2026-08-20 22:34:00 UTC - Size: 39.36 KB - 59 views |
| [2026-08-21 02:29:13] |
| Sierra_Chart Engineering - Posts: 25057 |
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There is probably no issue at all. Just simply look at the Market Depth window: File Menu: Open Market Depth Window (File) And then see if it matches what you see on the Trade DOM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-08-21 07:25:14] |
| jarend - Posts: 2 |
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I have opened the Market Depth Window and i see more data then in my dom, i also noticed that some levels in my dom disappear while others take longer to disappear. In the replay mode it looks like my dom works way better and here i don't have any issues at all. I know it's normal for levels to disappear but the gaps and sometimes the "flickering" of a order in the dom and then the disappearing feels of to me.
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| [2026-08-21 14:49:54] |
| Sierra_Chart Engineering - Posts: 25057 |
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Not sure about this. Disable custom symbol settings.: Global Symbol Settings: Disabling Custom Symbol Settings Reconnect to the data feed.: File >> Reconnect Most importantly, open a completely new chart and then enable market depth (Trade >> Show Market Data Columns) without changing any other settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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